Novelette Maitland
Brooklyn,NY
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
Work History
Shelter Director
SCO Family of Services - El Camino Shelter
01.2014 - 07.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shelter Director
SCO Family of Services - Delta Manor
01.2010 - 01.2014
- Assessed program needs and identify potential funding streams to enhance services
- Served as liaison to local service providers and community leaders to ensure a good relationship with the community
- Directed supervision of the following personnel: Operations Director, Social Services Director, and the Office Administrator
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked alongside the Human Resources Department in 1) adhered to the HR Policies and Procedures established in the Employee Handbook and 2) the selection process in filling vacant positions
- Ensure program compliance with appropriate governmental regulations through adherence of agency case record review policies, unit inspection policies and other related policies
Adjunct Professor
Manhattan College - Touro College
01.2005 - 01.2008
- Duties and responsibilities include teaching courses and participating in the work of the curriculum and department
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Taught Case Management courses, providing instruction to up to 25 undergraduate students
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Prepare courses and exams that challenged student tos utilize critical thinking and decision-making techniques to determine solutions in real-time
Education
Master’s - Public Administration
METROPOLITIAN COLLEGE OF NEW YORK
01.2002
Bachelor - Business Administration
TOURO COLLEGE
Brooklyn, NY01.1989
Skills
- Fire Safety Director Certificate
- Verbal and written communication
- Strategies and goals
- Negotiation
- Rules and regulations
- Government relations
- Non-profit management
- Independent Living Training
- Chemical Alcohol Counseling
- Suicide and Therapeutic Crisis Intervention
Timeline
Shelter Director
SCO Family of Services - El Camino Shelter
01.2014 - 07.2023
Shelter Director
SCO Family of Services - Delta Manor
01.2010 - 01.2014
Adjunct Professor
Manhattan College - Touro College
01.2005 - 01.2008
Bachelor - Business Administration
TOURO COLLEGE
Master’s - Public Administration
METROPOLITIAN COLLEGE OF NEW YORK
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