Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Novella Blume

Nettie,WV

Summary

Highly skilled professional with extensive experience in both data analysis and retail management. As a Data Analyst, adept at leveraging statistical analysis, data visualization, and programming to drive business insights and enhance operational efficiency. As a Store Manager, proficient in leading teams, optimizing store operations, and achieving sales targets. Known for strong problem-solving abilities, effective communication, and a strategic approach to both data-driven decision-making and retail management. Proven track record of improving processes, boosting performance, and delivering exceptional results in dynamic environments.

Overview

30
30
years of professional experience

Work History

Store Manager

US Cellular
05.2007 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Store Manager

Shoe Show
11.1994 - 05.2007
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Assisted with hiring, training and mentoring new staff members.

Education

High School Diploma -

Nicholas County High School
Summersville

Master of Science - Computer Science And Programming

Southern New Hampshire University
Hooksett, NH

Bachelor of Science - Business Management

Franklin Pierce University
Rindge, NH
12.2018

Certificate - Medical Coding/Billing

Bluefield State College
Summersville
05.2005

Skills

  • Improve Performance
  • Culture Development
  • Leadership
  • Management Training
  • Profit and Loss
  • Sales Expertise
  • Loss Prevention Procedures
  • Budget Development
  • Mentoring
  • Customer Service
  • Cash Management
  • Team Leadership
  • Documentation
  • Multitasking and Organization

Accomplishments

  • Received Dynamic Leadership Excellence Award
  • Served as a Lead for Mid-Atlantic project teams in 2023.
  • Served as a facilitator on the Leadership Development Program.
  • Served as the facilitator for Sales development workshop and trained associates for seven stores quarterly.
  • Generated $25,000 in revenue in two months from my team by implementing a plan to drive awareness for current customers in protection plans.
  • Volunteered weekly at a local food bank.
  • Organized and planned meetings to increase productivity and analyze areas of improvment.

Timeline

Store Manager

US Cellular
05.2007 - Current

Store Manager

Shoe Show
11.1994 - 05.2007

High School Diploma -

Nicholas County High School

Master of Science - Computer Science And Programming

Southern New Hampshire University

Bachelor of Science - Business Management

Franklin Pierce University

Certificate - Medical Coding/Billing

Bluefield State College

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Novella Blume