Overview
Work History
Education
Skills
Timeline
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Novella Gardner

Charlotte,NC

Overview

1
1
year of professional experience

Work History

IT Intern

MedPro Group
Fort Wayne, IN
05.2024 - 08.2024
  • Working knowledge of project management & software development tools, processes, and procedures
  • Practical knowledge and hands-on experience with Microsoft SQL Server, Python, & MuleSoft API development standards and protocols
  • Serve as technical delivery team member responsible for the design, development, unit testing, and deployment of features for Phish Testing Reporting project.

IT Support Technician

Grand Canyon Education
Phoenix, AZ
05.2023 - 04.2024
  • Diagnosed and resolved technical issues with email systems, MS Office applications, iOS applications, printing, GCU specific applications, telecommunications issues, and equipment.
  • Educated staff on proper use of hardware and software.
  • Performed upgrades and maintenance on systems to ensure optimal performance.
  • Identify and escalate requests/incidents, track, and route them appropriately.
  • Logged all interactions with end users documenting issues, troubleshooting steps, and resolution.
  • Trained and mentored 5 new-hire employees, fostering skill development and driving continuous improvement in technical training methods and content.

Education

Bachelor of Science - Cybersecurity

Grand Canyon University
Phoenix, AZ
04.2024

Skills

  • MS Office
  • Python
  • Microsoft SQL Server
  • MuleSoft
  • Technical Support
  • Cultural Awareness
  • Leadership
  • Critical Thinking
  • Training & Development
  • Communication

Timeline

IT Intern

MedPro Group
05.2024 - 08.2024

IT Support Technician

Grand Canyon Education
05.2023 - 04.2024

Bachelor of Science - Cybersecurity

Grand Canyon University

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Novella Gardner