Novella Hermansen
Sandy,UT
Summary
Strategic Director of Transportation with 15 years of comprehensive experience in school district transportation operations. Well-versed in coordinating routing and scheduling efforts, overseeing vehicle operations and meticulously handling transportation department budgeting. Committed professional possessing strong work ethic and high level of integrity. Familiar with pupil transportation safety standards, laws and regulations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Transportation
Wasatch Transportation
01.2009 - Current
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed a diverse team of drivers, coordinators, and support staff to efficiently achieve departmental goals.
- Coordinated cross-functional teams for the successful execution of last minute field trip transportation projects.
- Leveraged data analysis tools for informed decision-making regarding route planning, resource allocation, and process improvements.
- Enhanced customer satisfaction through timely communication and proactive issue resolution.
- Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
- Planned, scheduled, and assigned 95 driver routes and workloads.
- Streamlined transportation operations by implementing efficient routing and scheduling systems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reviewed regulatory compliance measures regularly, updating policies as needed to remain aligned with industry best practices.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Office Manager
Van Goes Auto Body
09.1995 - 12.2008
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained computer and physical filing systems.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Bourne High School
Bourne, MA06.1984
Skills
- Calendar and Scheduling
- Route Optimization
- Staff Supervision and Management
- Decision-Making
- Budget Administration
Certification
NAPT Certified Special Needs Training, Management of Special Needs Student Behaviors, Certified Leadership Training, DOT Supervisor Training, and Certified Child Passenger Safety Restraint Systems.
Timeline
Director of Transportation
Wasatch Transportation
01.2009 - Current
Office Manager
Van Goes Auto Body
09.1995 - 12.2008
High School Diploma -
Bourne High School
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