Novella Jones
Smithfield,VA
Summary
Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Organized and efficient Medical Administrative Assistant with demonstrated ability to complete tasks productively and manage time effectively. Possess specialized skills in medical billing, patient scheduling, and electronic health records management. Excel in communication, problem-solving, and adaptability, ensuring seamless administrative operations in fast-paced healthcare environments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Chespeake, Virginia
08.2023 - 05.2024
- Verified accuracy of incoming shipments against purchase orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Performed cycle counts to maintain accurate inventory records.
- Organized warehouse space for efficient storage of products.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected incoming shipments for damage or discrepancies.
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Followed established guidelines for picking orders accurately.
Intern
Available Mental Health
Newport News, VA
01.2023 - 03.2023
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Organized client meetings to provide project updates.
- Maintained positive working relationship with fellow staff and management.
Front End Associate
H & R Block Tax Services
Newport News, VA
01.2021 - 08.2022
- Greeted customers and provided assistance with product selection.
- Organized backroom storage areas according to company standards.
- Provided product knowledge to customers as needed.
- Greeted customers warmly upon arrival and identified their needs.
- Verified accuracy of pricing signs throughout store.
- Processed returns and exchanges according to store policies.
- Performed daily opening and closing procedures according to standard operating procedures.
Warehouse Worker
Tidewater Staffing Inc
Newport News, VA
08.2021 - 01.2022
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Verified accuracy of incoming shipments against purchase orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Medical Administrative Assistant
Infinity Pediatrics and Adolescents
Smithfield, VA
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Maintained a filing system for patient records and physician orders.
- Entered patient demographic information into the Electronic Health Records system.
- Scanned documents into EHR systems according to established protocols.
- Processed incoming mail such as invoices, payments and correspondence.
- Answered phones, scheduled appointments, and provided general information to callers.
- Processed referrals from primary care physicians and specialists as needed.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Greeted patients, verified insurance coverage and collected copayments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Smithfield High School
Smithfield, VA06-2017
College And Career Academy At Pruden
Suffolk, VA06-2017
Skills
- Inventory management
- Warehouse safety
- Order fulfillment
- Forklift operation
- Data entry
- Customer service
- Hair coloring and highlighting
- Licensed cosmetologist
- Social skills
- Hair assessments
- Cosmetology
- CPR/AED certified
- First Aid & CPR
- Electronic health records
Certification
- Medical Administrative Assistant
- NHA Certified Medical Administrative Assistant
- License Cosmetologist
Timeline
Warehouse Worker
Amazon
08.2023 - 05.2024
Intern
Available Mental Health
01.2023 - 03.2023
Warehouse Worker
Tidewater Staffing Inc
08.2021 - 01.2022
Front End Associate
H & R Block Tax Services
01.2021 - 08.2022
Medical Administrative Assistant
Infinity Pediatrics and Adolescents
Smithfield High School
College And Career Academy At Pruden
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