Novella McClure
Paducah,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Jackson Hewitt Tax Service
11.2005 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Office Technology
Paducah Technical College
Paducah, KY05.2003
Skills
- Coaching and Training
- Cash Flow and Reconciliation
- Excellent Multitasking Abilities
- Email Correspondence
- Microsoft Office
- Scheduling
- Office Supplies and Inventory
- Team Bonding
- Mail Handling
- Written Communication
- Staff Training
- Deposit Collection
- Client Correspondence
- Customer Relations
- Handling Complaints
Timeline
Office Manager
Jackson Hewitt Tax Service
11.2005 - Current
No Degree - Office Technology
Paducah Technical College
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