Novella Steward
Van Buren,AR
Summary
High-energy Store Manager bringing extensive experience in retail settings and maintaining smooth, efficient and highly successful store operations. Dynamic relationship-builder, forward-thinking in addressing and resolving concerns. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
Work History
Store Manager
Starbucks
02.2018 - Current
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
- Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Security and Fire Dispatch
THE BOEING COMPANY- Leader In The Aerospace Industry
09.2013 - 05.2017
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Verified citizenship for remote employees through certification letter process.
Store Manger
Francesca's Collections
06.2007 - 07.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Master of Arts - Psychology
Seattle University
Seattle, WASkills
- Goals and Performance
- Culture Development
- Operational Excellence
- Customer Service
- Planning and Prioritizing
- Talent Acquisition
Timeline
Store Manager
Starbucks
02.2018 - Current
Security and Fire Dispatch
THE BOEING COMPANY- Leader In The Aerospace Industry
09.2013 - 05.2017
Store Manger
Francesca's Collections
06.2007 - 07.2013
Master of Arts - Psychology
Seattle University
Similar Profiles
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Alicia MorseAlicia Morse
Flex Trainer at ConduentFlex Trainer at Conduent