November Gaitan
Denton,TX
Summary
Dynamic Office Manager with a proven track record at Switalski Eye Care, excelling in strategic planning and documentation. Recognized for enhancing office efficiency and fostering positive client relationships. A reliable team player with excellent communication skills, adept at implementing policies that streamline operations and improve patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Switalski Eye Care
Highland Village, TX
05.2024 - Current
- Maintained filing system for records, correspondence and other documents.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members and delegated tasks.
- Managed front desk operations, including greeting visitors and answering questions.
- Monitored inventory levels and placed orders when needed.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Optometric Technician/Call Center Representative
Switalski Eye Care
The Colony, Texas
11.2023 - 05.2024
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Scheduled appointments for patients according to their needs and preferences.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Helped fit contact lenses on customers per doctor's instructions.
- Prepared invoices for services rendered and collected payments from patients.
- Contacted insurance companies to verify coverage information prior to treatment.
- Checked patient records for accuracy and updated them when necessary.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Answered phone calls from customers inquiring about services offered by the practice.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
Sales Associate
Walmart
Denton, TX
06.2022 - 11.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Dental Assistant
Indian Creek Dental
Carrollton, TX
07.2021 - 06.2022
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Eye Technician
Switalski Eye Care
Lewisville, TX
04.2021 - 07.2021
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Assisted with technical treatments and entered information within patient records and charts.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Communicated with patients by phone and via written correspondence.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Printed and filed examination data records according to HIPAA patient standards.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Improved patient care and daily task efficiency resulting in smoother operations.
Commission Sales Associate
Macy's Department Store
Dallas, TX
05.2017 - 04.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders through SOCR system and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
- Assisted customers by finding needed furniture and home items and checking inventory for items at other locations.
Sales Associate
Walmart
Denton, TX
11.2016 - 12.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
Receptionist
Gentle Dentist
Carrollton, TX
06.2012 - 06.2015
- Answered and directed incoming calls using multi-line telephone system.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments.
- Entered data in EagleSoft software to keep records of dental information.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.2015
Skills
- Reliable and punctual
- Team player mentality
- Documentation and recordkeeping
- Strategic planning
- Excellent communication skills
- Outgoing personality
- Policy and Procedure Adherence
Certification
- Registered Dental Assistant License - 2022
Timeline
Office Manager
Switalski Eye Care
05.2024 - Current
Optometric Technician/Call Center Representative
Switalski Eye Care
11.2023 - 05.2024
Sales Associate
Walmart
06.2022 - 11.2023
Dental Assistant
Indian Creek Dental
07.2021 - 06.2022
Eye Technician
Switalski Eye Care
04.2021 - 07.2021
Commission Sales Associate
Macy's Department Store
05.2017 - 04.2021
Sales Associate
Walmart
11.2016 - 12.2017
Receptionist
Gentle Dentist
06.2012 - 06.2015
High School Diploma -
Lewisville High School
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