Novert Sambazi
Concord,CA
Summary
Medical Receptionist with a background in various office settings. Knowledgeable about bookkeeping, customer service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
10x Genomics
Pleasanton, CA
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients
Receptionist Clerk
G4S Secure Solutions
12.2018 - 03.2021
- Provided clerical support to company 57 employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Maintained building security by monitoring logbook and issuing 30 visitor badge daily
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
Customer Service Representative
ABM
11.2015 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled over 250 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Receptionist Assistant
24 Hour Fitness
09.2015 - 05.2016
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated 30 customer accounts with add-on room charges, including minibar use and room service bills.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Cashier
Safeway
08.2011 - 03.2015
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent 100 percent accuracy levels.
Education
Diploma - Medical Office Administration
Unitek College - Fremont
Fremont, CA 03.2023 - 01.2024
Skills
- Correspondence distribution
- Customer/Client relations
- Security awareness
- Travel planning
- Documentation and reporting
- Professional demeanor
- Customer and client relations
- Team player
Timeline
Diploma - Medical Office Administration
Unitek College - Fremont
03.2023 - 01.2024
Front Desk Receptionist
10x Genomics
03.2021 - Current
Receptionist Clerk
G4S Secure Solutions
12.2018 - 03.2021
Customer Service Representative
ABM
11.2015 - 05.2019
Receptionist Assistant
24 Hour Fitness
09.2015 - 05.2016
Cashier
Safeway
08.2011 - 03.2015