Novia Brown-Moore
Brunswick,United States
Summary
Highly motivated professional with a strong passion for helping others, providing exceptional customer service, and working with the public. Demonstrated track record of consistently delivering excellent service in a timely and efficient manner. Possesses exceptional communication skills and thrives in fast-paced environments, adept at handling multiple tasks simultaneously.
Overview
17
17
years of professional experience
Work History
SECURITY SPECIALIST
Target
Brunswick, GA
07.2024 - Current
- Draft reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrol and monitor premises to ensure safety.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
HOME HEALTH AIDE
Private Homecare
Brooklyn, NEW YORK
09.2023 - 06.2024
- Assisted with activities of daily living
- Offered companionship and emotional support to clients
- Responded to client requests in a timely and compassionate manner
- Cared for disabled ALS patient on ventilator (cleaned trachea, operated cough assist machine, and fed through feeding tube).
- Transfer assist using lift etc.
HOUSEKEEPING ROOM ATTENDANT
Best Western Plus Hotel
Waterbury-Stowe, VERMONT
04.2023 - 09.2023
- Provided exceptional customer service to guests by responding promptly to inquiries and requests
- Cleaned guest rooms to meet company and departmental standards
- Addressed room cleanliness, amenities, and linen needs to meet housekeeping requirements
- Replenished tissue and soap, keeping guest rooms well-stocked with amenities.
POLICE OFFICER, CORPORAL
Ministry of National Security/ Jamaica Constabulary Force
Kingston, JAMAICA
02.2012 - 10.2022
- Investigated suspicious activities and persons, conducted interviews, and collected evidence
- Prepared detailed reports on arrests, investigations etcetera
- Performed traffic control duties
- Analyzed crime and intelligence data
- Provided security services at special events
- Maintained knowledge of laws, policies and procedures, and court decisions affecting law enforcement
- Supervised and guided subordinates
- Testified in court to present evidence
- Vetted and prepared for both internal and external stakeholders
- Intelligence gathering.
CALL CENTER REPRESENTATIVE
Acs-Eservices
Montego Bay, JAMAICA
08.2008 - 02.2012
- Answered incoming calls promptly and professionally
- Met performance goals and call center metrics in fast-paced performance setting
- Utilized effective communication skills to provide customers with solutions to their inquiries
- Used database system to record notes and call information
- Performed outbound calls to follow up on customer inquiries and account statuses
- Collaborated with team members in order to achieve organizational goals.
FOOD AND BEVERAGE CASHIER
Half Moon Hotel
Montego Bay, JAMAICA
04.2007 - 08.2008
- Processed cash, check, and credit cards for guests food purchases
- Posted guests charges appropriately
- Utilized point of sale system to process payments and transactions
- Counted cash drawers at beginning of shifts to verify correct amounts.
Education
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION - HRM -
Portmore Community College
Saint Catherine, JAMAICA07.2022
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION -
Montego Bay Community College
Montego Bay, JAMAICA06.2011
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Excellent Communication
- Interpersonal skills
- Organizational skills
- Caregiving skills
- Computer skills
- Quick learner
- Emotional Intelligence
Timeline
SECURITY SPECIALIST
Target
07.2024 - Current
HOME HEALTH AIDE
Private Homecare
09.2023 - 06.2024
HOUSEKEEPING ROOM ATTENDANT
Best Western Plus Hotel
04.2023 - 09.2023
POLICE OFFICER, CORPORAL
Ministry of National Security/ Jamaica Constabulary Force
02.2012 - 10.2022
CALL CENTER REPRESENTATIVE
Acs-Eservices
08.2008 - 02.2012
FOOD AND BEVERAGE CASHIER
Half Moon Hotel
04.2007 - 08.2008
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION - HRM -
Portmore Community College
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION -
Montego Bay Community College