Novia Dillard
Temple
Summary
Dynamic professional with a proven track record at Bank Central Asia, excelling in customer service and database management. Recognized for building strong client relationships and collaborating effectively with teams to achieve project goals. Adept at data analysis and engaging customers, consistently enhancing satisfaction and driving sales success.
Overview
7
7
years of professional experience
Work History
Business Relationship
Bank Central Asia
Jakarta Pusat
08.2019 - 10.2024
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Sales Officer
PT Onna Prima Utama
Jakarta Barat
01.2018 - 06.2019
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Recognized security risks to properly handle situations.
- Maintained high conversion rate on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Provided detailed and accurate sales forecasts to senior management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Management Business Economics - Management Economics
Universitas Mercubuana
Jakarta Barat, DKI Jakarta Indonesia11-2019
Skills
- Database management
- Customer service
- Data analysis
- Interpersonal communication
- Team collaboration
- Client engagement
- Customer relationship management
- Presentation skills
- Relationship building
- Data entry
Languages
English
Professional
Indonesian
Native/ Bilingual
Timeline
Business Relationship
Bank Central Asia
08.2019 - 10.2024
Senior Sales Officer
PT Onna Prima Utama
01.2018 - 06.2019
Management Business Economics - Management Economics
Universitas Mercubuana
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