Novia Orozco
Ridgecrest,CA
Summary
Well qualified team leader. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Energetic personality with excellent customer service talents. Skilled in managing switchboards with over 500 employees.
Overview
18
18
years of professional experience
Work History
Bookkepper
E&J's Mobile Car Wash & Detailing
01.2018 - 03.2023
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Admissions Assistant/PBX Operator
Cerro Coso Community College
01.2005 - 10.2008
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Increased outreach effectiveness, organizing and participating in open houses, campus visits, and recruitment events.
- Assisted in efforts to improve the overall applicant experience by providing timely information regarding admission requirements and deadlines.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Expedited decision-making processes through thorough documentation of applicant qualifications and relevant data entry.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
- Managed conference call setups for large groups on request, facilitating smooth business communications across teams.
Education
Associate of Science - General Studies
University of Phoenix/ Online Program
Tempe, AZ06.2016
Skills
- Financial Recordkeeping
- Accounting
- Inventory Tracking
- Bookkeeping Software
- Payroll Administration
- Financial Management
- Project Management
- Accounts Receivable
- General Ledger Entries
- Data Inputting
- Office Administration
- Mail Distribution
- Microsoft Office
- Multitasking
- Critical Thinking
- Problem Solving
- Adaptability
- Confidentiality
- Customer Service
- Project Coordination
- Clerical Support
- Operating Switchboards
- Interdepartmental Coordination
- Coordinating Reservations
- Message Taking
- Switchboard Operation
- Call Routing
- Emergency Response
- Technical Troubleshooting
- Directory Assistance
- Stress Management
Timeline
Bookkepper
E&J's Mobile Car Wash & Detailing
01.2018 - 03.2023
Admissions Assistant/PBX Operator
Cerro Coso Community College
01.2005 - 10.2008
Associate of Science - General Studies
University of Phoenix/ Online Program
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