Summary
Overview
Work History
Education
Skills
Timeline
Generic

Novita Sari

Jeannette,PA

Summary

As an experienced Business Development professional, I am looking for a new opportunity for growth. In my professional experience and as a mother of three, I have developed myself as a hard-working and self-motivated individual with capabilities of multi-tasking, staying organized and planning effectively, highly organized, proactive and punctual with team-oriented mentality.

Overview

8
8
years of professional experience

Work History

Business Analyst

BRUSH Americas
Turtle Creek, PA
05.2022 - Current


  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Evaluated business requirements, leveraging information to forecast
  • Developed and controlled execution of reporting and analytics for multiple operations departments.
  • Built and harmonized operations reports for team leaders, supervising automation of reports and data sources to eliminate errors.
  • Responsible for supporting the BRUSH commercial processes, with primary responsible for the accurate use of CRM, include administering the lead qualification process and cust. Feedback process.
  • Business Analysis - Service SOP document and meeting, produce, improve and present the service document as well as lead the meeting.
  • Data analysis - Perform market research on macroeconomic indicator, customer, competitor, products industries relevant to BRUSH
  • Pipeline review meeting - organize and execute meeting to organize data as is required by Business Intelligence.
  • Installed base analysis - perform analysis as required in the current installed base of units in BBP using tableau and excel.
  • CRM analysis - take ownership as the Americas go-to Subject Matter Expert (SEM) and local super user for the CRM MS- Dynamics 365 System. Support Regional Sales Manager in development,management, and dis positioning of identified sales leads and opportunities.
  • Training - provide RSM’s with onboarding training and support in use of the CRM and Tableau software and BRUSH policies and procedures for managing various sales leads and opportunities within the CRM.
  • Marketing campaigns - ability to identify, research and nurture prospects on social media channels. create email campaigns to build customer relationships. Because the SME for ClickDimensions.
  • KPI’s - measure the RSM’s and RSD’s using established KPI’s.
  • Develop Reports & Dashboards (Tableau) - support the development of reports as required, specifically related to sales.
  • Conference/Trade show - Coordinate and organizing with vendors and trade show company to ensure everything aligned and prepared. Plan and arrange Americas upcoming conference. Travel to client meeting or industry events as needed.

CRM Coordinator

BRUSH Americas
Turtle Creek, PA
08.2018 - Current
  • Support the BRUSH commercial processes, marketing, and promotional activities
  • Effectively supported the sales pipeline call through coordinating and provide training on how to use the CRM (Dynamics 365)
  • Serve as local subject matter expert on the CRM system
  • Provide CRM training to Regional Sales Managers and Directors
  • Developing sales leads and organizing lead data
  • Assign qualified leads to RSM’s
  • Qualifying sales leads to drive opportunities and revenue
  • Develop Tableau Reports and Dashboard(Forecast, Purchase Order Registry, Order Intake)
  • Support and Managed Tradeshows and Conference for Americas Region
  • Training:
  • Tableau Fundamental Desktop I
  • Supported sales team members to drive growth and development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Account Manager

Pt. Navigat Energy
Jakarta, Indonesia
12.2009 - 09.2011
  • Consistently reaching monthly sales targets from Euro 10,000 to 30,000
  • Handling complaints and order processing from quotation, purchase order and delivery advice
  • Handled negotiations with clients to achieve service agreement
  • Creating Detailed Reports on Parts and Labor (DPRL)
  • All communication and reporting was handled in English.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Negotiated product pricing, freight rates and delivery and payment terms to beat competition and elevate client retention.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Prepared P&L reports and financial statements for review by management.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Contacted customers about account or information issues, promptly alerting clients of changes.
  • Tracked sales and customer information and produced reports for upper management.
  • Informed customers of estimated delivery schedules, service contracts, warranties or other information pertaining to purchased products.

GM - Engineer Administration/Secretary

GM
05.2009 - 12.2009
  • Assist the general manager by scheduling daily engineers per site
  • Handling itinerary of engineers and general manager
  • Budgeting and maintaining expenses of travelling
  • Handling and recording communications for general manager.

Agency Manager

PT. Asuransi Recapital
, Indonesia
05.2008 - 01.2009
  • Accountable for hiring and training new agents
  • Marketed and sold products by visiting potential customers
  • Managed and analyzed market related activities of the agents.

Education

BS - Communication Information Science

Padjadjaran University, School of Communication

MSc - Management and Marketing

Birmingham City University

Skills

  • Microsoft Office Suite (Word, Excel, PPT, etc)
  • Experienced with Tableau, ClickDimensions and Microsoft Dynamics 365
  • Sales process
  • Promotional sales events
  • Lead generation
  • Cross-cultural sales background
  • Sales territory growth
  • Data collection
  • Employee training and development
  • Dashboard creation and management
  • Dependable and reliable
  • Project Management
  • Forecasting and planning
  • Critical thinking
  • People skills
  • Analytical
  • Working collaboratively
  • Computer skills
  • Data management
  • Business development understanding
  • Office equipment proficiency
  • Customer relations
  • Working collaboratively
  • Planning
  • Flexible
  • Reliable and trustworthy
  • Work ethic
  • Spreadsheet Development
  • Business Analysis
  • Competitive Market Analysis
  • Forecasting and Planning
  • Pivot Tables
  • Administration and Management
  • Independence and Initiative
  • Sales and Marketing Support
  • Integrity and Dependability
  • Energy Industry
  • Data and Analytics

Timeline

Business Analyst

BRUSH Americas
05.2022 - Current

CRM Coordinator

BRUSH Americas
08.2018 - Current

Account Manager

Pt. Navigat Energy
12.2009 - 09.2011

GM - Engineer Administration/Secretary

GM
05.2009 - 12.2009

Agency Manager

PT. Asuransi Recapital
05.2008 - 01.2009

BS - Communication Information Science

Padjadjaran University, School of Communication

MSc - Management and Marketing

Birmingham City University

Similar Profiles

CREATE PROFILE
Novita Sari