Novlette Walker
Townsend,DE
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
9
9
years of professional experience
Work History
Flight Attendant
PSA Airlines
08.2023 - Current
- Answered passenger questions and provided solutions to issues arising during flights
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Account Manager
Allied Universal Security Services
01.2019 - 07.2023
- Managed multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
- Managed a team of 150 security officers, site and shift supervisors including hiring/selection, scheduling, payroll, coaching, development and support
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Rooms Controller
Equinox Hotel
05.2020 - 01.2021
- Handled VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift
- Managed room inventory effectively to minimize overbooking situations.
- Optimized room occupancy rates with strategic planning and coordination among departments.
Front Desk Manager
Wyndham Vacation Ownership
01.2019 - 05.2019
- Ensured that the front desk and reception area is kept clean and organized
- Maintained front desk office supplies and equipment
- Conducting performance reviews with the front desk staff
- Generating reports and feedback for presentation to the general manager
Front Desk Supervisor
Helmsley Medical Tower- Cushman Wakefield
10.2015 - 01.2019
- Provided leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure
- Ensured that employees have the resources, tools, and training needed to perform their duties
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Education
Master of Science in Emergency Management -
John Jay College of Criminal Justice
12.2026
Bachelor of Science in Hospitality Administration and Management -
New York City College of Technology
01.2019
Skills
- Customer Service
- Excellent customer service skills
- First AID/CPR Experience
- Ability to remain calm in high pressure situations
- Safety & Security
- Strong Work Ethic
Timeline
Flight Attendant
PSA Airlines
08.2023 - Current
Rooms Controller
Equinox Hotel
05.2020 - 01.2021
Account Manager
Allied Universal Security Services
01.2019 - 07.2023
Front Desk Manager
Wyndham Vacation Ownership
01.2019 - 05.2019
Front Desk Supervisor
Helmsley Medical Tower- Cushman Wakefield
10.2015 - 01.2019
Master of Science in Emergency Management -
John Jay College of Criminal Justice
Bachelor of Science in Hospitality Administration and Management -
New York City College of Technology
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