Nowa Johnson
New York,NY
Summary
Dynamic professional with expertise in client relations, appointment scheduling, and payment processing. Proven ability to drive sales through effective communication and attention to detail, ensuring seamless operations in a fast-paced environment. Detail-oriented professional with expertise in client relations, appointment scheduling, and payment processing. Proven ability to enhance client experiences and drive operational efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
A&J
New York, New York
12.2018 - 07.2022
- Ensured timely and accurate delivery of medication to clients.
- Designed and facilitated programs highlighting current events, literature, and community engagement.
- Planned discussions and reflections to strengthen community connections.
- Monitored clients and documented changes in condition, reporting findings promptly.
Scheduling Coordinator
Garden Dental Arts
New York, New York
08.2019 - 05.2020
- Facilitated accurate claims processing through comprehensive insurance verifications.
- Processed claims in compliance with established guidelines to ensure precision.
- Conducted diligent follow-up communications to resolve claims and payment issues.
- Demonstrated expertise in dental terminology, procedures, and diagnoses.
- Monitored and maintained inventory of front office supplies.
Attaché
The Plaza Hotel
New York, New York
11.2017 - 05.2019
- Conducted facility tours for clients, highlighting service benefits.
- Answered incoming calls to address client inquiries and concerns.
- Scheduled service appointments and verified appointment details to ensure accuracy.
- Ensure all payment deposits are accurately prepared and ready for processing the following day.
- Drive sales by promoting premium spa products and services that elevate the clients relaxation and self-care experience/.
Concierge
The Lotte New York Palace Hotel
New York, New York
04.2012 - 11.2017
- Provided support in reconciling and finalizing members' monthly billing statements.
- Distributed daily schedule printouts to all relevant spa staff to ensure smooth operations.
- Assisted in daily administration functions, including processing purchases, receiving shipments, and preparing inventory reports.
- Ensured seamless coordination of guest consultation records with therapists to support individualized treatment plans.
Assistant Manager
Carols Uptown Hair Design
New York , Ny
04.2007 - 01.2011
- Oversaw salon opening and closing responsibilities, cash reconciliation.
- Ensure readiness for daily operations.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Assisted in managing daily salon operations and staff scheduling.
- Trained new staff on salon procedures and customer interaction techniques.
- Maintained inventory of hair products and supplies for optimal service delivery.
Education
High School Diploma -
Frederick Douglass Academy
New York, NY06-2007
Skills
- Client relations and support
- Appointment scheduling
- Payment processing
- Spa product sales
- Software proficiency: Booker, SpaSoft, Dentrix
- Database management
- Insurance verification
- Claims processing
- Inventory management
- Customer relationship management
- Data entry accuracy
Accomplishments
- Ithaca College (Selected to attend a 4-week program receiving three credits in general psychology)
- Harlem Clemente Course for the Humanities Course ( accredited six college credits.)
Timeline
Scheduling Coordinator
Garden Dental Arts
08.2019 - 05.2020
Personal Care Assistant
A&J
12.2018 - 07.2022
Attaché
The Plaza Hotel
11.2017 - 05.2019
Concierge
The Lotte New York Palace Hotel
04.2012 - 11.2017
Assistant Manager
Carols Uptown Hair Design
04.2007 - 01.2011
High School Diploma -
Frederick Douglass Academy