Ronnie Polk
Frisco,Texas
Summary
DAccomplished customer service professional with extensive experience at Axs Ticketing, known for enhancing efficiency and addressing complex issues. Skilled in account management and problem-solving, with a focus on identifying upselling opportunities and optimizing processes. Committed to achieving high levels of client satisfaction and loyalty through exceptional service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Axs Ticketing
Frisco, TX
02.2025 - 06.2025
- Streamlined customer service process through innovative methods, enhancing efficiency.
- Maintained professionalism while addressing difficult customer interactions.
- Identified upselling opportunities based on customer needs and preferences.
- Assisted with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved customer complaints promptly and effectively.
- Answered inquiries via phone, email, and chat to ensure timely responses.
Total Loss Auditor
Hyundai Capital
04.2024 - 11.2024
- Reviewed total loss claims, ensuring accuracy and compliance with company standards
- Identified discrepancies, reducing processing errors and saving costs
- Utilized analytical skills to streamline auditing processes, enhancing efficiency
- Collaborated with teams to resolve claim issues, improving client satisfaction
- Delivered detailed reports, contributing to strategic decision-making
- Conducted comprehensive audits of total loss claims, ensuring accuracy and compliance with insurance policies and regulations
- Streamlined audit processes, reducing turnaround time and improving efficiency in total loss assessments at Hyundai Capital
Medical Records Auditor
United Health Care
09.2022 - 04.2024
- Conduct audits on medical records, ensuring compliance and accuracy for improved healthcare outcomes
- Identify and resolve documentation errors, enhancing data integrity and patient care quality
- Collaborate with providers to implement corrective actions, fostering improved documentation practices
- Utilize software to manage patient records, maintaining confidentiality and data security
- Drive measurable improvements in record accuracy through detailed analysis and collaboration
Customer Service
GameStop
05.2022 - 09.2022
- Assist customers in placing orders, fulfilling refunds and handling exchanges
- Ensure customers are satisfied with their purchases or service
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
Patient Care Advocate
Jefferson Dental and Orthodontics
04.2021 - 05.2022
- Guided patients through insurance details, ensuring clarity and satisfaction.
- Collaborated with medical teams to develop tailored payment plans.
- Educated patients on their legal rights, fostering informed decision-making.
- Addressed and resolved patient complaints, enhancing service quality.
- Verified patient documents for accuracy, ensuring seamless processes.
Call Center Team Lead
Lewisville School District
05.2020 - 04.2021
- Led a team of call center representatives, achieving a 20% increase in customer satisfaction.
- Developed and implemented training programs resulting in a 15% decrease in call resolution time.
- Managing the day to day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
Customer Service
Chewys
11.2018 - 11.2020
- Efficiently managed online orders, ensuring timely refunds and replacements.
- Resolved credit card fraud issues, enhancing transaction security.
- Thrived in high-pressure environments, maintaining service quality.
- Utilized problem-solving skills to address customer concerns effectively.
Account Coordinator
Cintas
01.2020 - 05.2020
- Managed client accounts, ensuring timely service delivery and resolving issues efficiently.
- Coordinated with teams to enhance customer satisfaction, achieving notable client retention.
- Analyzed account data to identify trends, improving service strategies and outcomes.
- Facilitated communication between departments, fostering a collaborative work environment.
- Developed solutions to optimize account processes, leading to measurable improvements.
Education
GENERAL EDUCATION -
James Bowie High School
01.2018
Skills
- Customer service
- Problem-solving
- Payment processing
- Medical terminology
- Refunds processing
- Account management
Timeline
Customer Service Representative
Axs Ticketing
02.2025 - 06.2025
Total Loss Auditor
Hyundai Capital
04.2024 - 11.2024
Medical Records Auditor
United Health Care
09.2022 - 04.2024
Customer Service
GameStop
05.2022 - 09.2022
Patient Care Advocate
Jefferson Dental and Orthodontics
04.2021 - 05.2022
Call Center Team Lead
Lewisville School District
05.2020 - 04.2021
Account Coordinator
Cintas
01.2020 - 05.2020
Customer Service
Chewys
11.2018 - 11.2020
GENERAL EDUCATION -
James Bowie High School
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