Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nowshin Mahmud

Summary

First generation quadriligual college student, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Crew Member

Trader Joe's
04.2023 - Current
  • Demonstrated exceptional customer service skills by providing friendly and knowledgeable assistance, fostering positive interactions and ensuring customer satisfaction
  • Contributed to maintaining a clean and organized store environment through meticulous restocking, product facing, and accurate pricing, reflecting attention to detail and commitment to quality
  • Proficiently operated cash registers, efficiently processing transactions and handling various payment methods, demonstrating strong attention to accuracy and security
  • Collaborated effectively with team members to facilitate smooth store operations, including inventory management and shipment receiving, showcasing teamwork and communication abilities
  • Proactively addressed customer concerns and complaints, resolving issues promptly to uphold customer satisfaction and loyalty, demonstrating problem-solving skills and customer-focused approach.

Customer Service Representative

Buena Park Inn
01.2021 - 02.2023
  • Conducted thorough needs assessments by asking probing questions, accurately inputting data into electronic systems, ensuring precise service delivery
  • Efficiently handled customer complaints and inquiries, prioritizing resolutions to enhance satisfaction and loyalty
  • Assisted customers with payment processes and account management, facilitating timely payments and account updates
  • Maintained professionalism and composure in challenging situations, effectively de-escalating tensions and preserving positive customer interactions.

Supervisor

Modern Parking Inc.
06.2018 - 04.2020
  • Supported office clerical functions using word processing and other software, email, and office machines
  • Provided administrative support by managing office clerical tasks, utilizing various software and office equipment, ensuring smooth office operations
  • Welcomed visitors and addressed inquiries, directing them to appropriate staff members, enhancing customer service experience
  • Conducted inventory checks and facilitated restocking of supplies, ensuring adequate resources for efficient workflow
  • Handled payment transactions, issued receipts, and updated accounts accurately, maintaining financial records integrity and customer satisfaction.

Education

AS Transfer - Business Administration 2.0 -

AA Transfer - Economics -

Associate of Arts - Liberal Arts: Social & Behavior Science -

Bachelor of Science in Business Administration - Management (HUMAN RESOURCES)

CALIFORNIA State University Los Angeles
Los Angeles, CA
12.2024

Certificate of Achievement - CSU General Education Breadth -

Los Angeles City College
Los Angeles, CA
12.2023

Skills

  • Office Management
  • Customer Service
  • Communication
  • Training and coaching
  • Attention to detail
  • Flexibility and adaptability
  • Sales and marketing
  • Experience in Microsoft Word and Excel

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Bangla
Native or Bilingual
Arabic
Elementary
Urdu
Native or Bilingual

Timeline

Crew Member

Trader Joe's
04.2023 - Current

Customer Service Representative

Buena Park Inn
01.2021 - 02.2023

Supervisor

Modern Parking Inc.
06.2018 - 04.2020

AS Transfer - Business Administration 2.0 -

AA Transfer - Economics -

Associate of Arts - Liberal Arts: Social & Behavior Science -

Bachelor of Science in Business Administration - Management (HUMAN RESOURCES)

CALIFORNIA State University Los Angeles

Certificate of Achievement - CSU General Education Breadth -

Los Angeles City College

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Nowshin Mahmud