Noxandor Wyllt
Cincinnati,OH
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Dairy Queen Grill & Chill
Cincinnati, OH
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Laborer
GF Frank and Sons
Cincinnati, OH
11.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Sales Associate
PetSmart
Cincinnati, OH
03.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Wendy's
Cincinnati, OH
11.2020 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Education
Ross Highschool
Ross, OhioSkills
I am a fast learner and can adapt to almost any situation If something needs done, I will get it done
Certification
ServSafe certified
Timeline
Laborer
GF Frank and Sons
11.2023 - 03.2024
Store Manager
Dairy Queen Grill & Chill
12.2022 - Current
Sales Associate
PetSmart
03.2022 - 06.2022
Crew Member
Wendy's
11.2020 - 03.2022
Ross Highschool