Nozanin Duran
Denver,Colorado
Summary
Accomplished Cheerleading Director/Head Coach at Commerce City Youth Athletics, with a proven track record in strategic planning and team development. Expert in operations management and coaching, achieving significant improvements in team performance and fundraising initiatives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Cheerleading Director/Head Coach
Commerce City Youth Athletics (CCYA)
07.2023 - Current
- Developed athletes' skills through personalized training plans, resulting in improved competition results.
- Contributed to overall leagues spirit by actively participating in various events, fundraisers, and community outreach initiatives.
- Developed strong athlete relationships by maintaining open lines of communication and providing individualized support.
- Organized successful fundraising events to generate funds for program enhancements such as new uniforms or equipment upgrades.
Store Manager
Francesca's Collections
11.2020 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Francesca's Collections
03.2019 - 11.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Charlotte Russe
09.2017 - 03.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Bachelor of Arts - Human Development And Family Studies
George Mason University
Fairfax, VA05.2021
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA05.2019
High School Diploma -
West Springfield High School
Springfield, VA06.2017
Skills
- Strategic Planning
- Operations Management
- Staff Development
- Customer Service
- Recruitment and hiring
- Coaching and Mentoring
Timeline
Cheerleading Director/Head Coach
Commerce City Youth Athletics (CCYA)
07.2023 - Current
Store Manager
Francesca's Collections
11.2020 - 07.2023
Assistant Manager
Francesca's Collections
03.2019 - 11.2020
Supervisor
Charlotte Russe
09.2017 - 03.2019
Bachelor of Arts - Human Development And Family Studies
George Mason University
Associate of Science - Social Sciences
Northern Virginia Community College
High School Diploma -
West Springfield High School
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