Nozanin Mostakova
Washington
Summary
Multifaceted, dynamic professional with a positive attitude, committed to achieving departmental goals and objectives by a consistently producing results through a strong attention to details, superior organizational skills and a track record of successful collaboration with team members and clients. Recognized for outstanding verbal communications and interpersonal skills
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Analyst
World Bank Group - Corporate Information Technology
09.2013 - Current
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Surveyed clients to ascertain requirements and expectations for product.
Event Coordinator -
ConnecTech Washington, Inc.
03.2012 - 08.2013
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
Assistant Manager of Sales
BCBG-MaxAzria
09.2009 - 08.2010
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
Administrative Assistant
British Embassy
09.2005 - 12.2006
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Travel Counselor
Carlson Wagonlit Travel
03.2003 - 05.2005
- Enhanced customer satisfaction by providing personalized travel recommendations and expert trip planning advice.
- Streamlined booking processes for increased efficiency and improved client experiences.
- Built strong relationships with vendors to secure exclusive deals and special rates for clients.
- Developed customized itineraries to meet individual client preferences, resulting in high levels of satisfaction.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
- Collaborated with team members to share industry knowledge and improve overall service offerings.
- Handled customer inquiries professionally through phone calls, emails or face-to-face meetings.
Education
Bachelor of Arts - Linguistics
Tajik State Pedagogical University
Dushanbe, Tajikistan 05.2002
Skills
- Customer Needs Assessment
- Negotiation
- Release Planning
- Requirements Gathering
- Organizational skills
- Product knowledge
- Problem solving
- Effective communication
- Emotional intelligence
- Customer relationship management
- Personnel Training
Certification
Business Analysis: Overview
GRADUATE SCHOOL USA
Languages
Russian
Native or Bilingual
Tajik
Native or Bilingual
English
Full Professional
Pamiri
Native or Bilingual
Timeline
Business Analyst
World Bank Group - Corporate Information Technology
09.2013 - Current
Event Coordinator -
ConnecTech Washington, Inc.
03.2012 - 08.2013
Assistant Manager of Sales
BCBG-MaxAzria
09.2009 - 08.2010
Administrative Assistant
British Embassy
09.2005 - 12.2006
Travel Counselor
Carlson Wagonlit Travel
03.2003 - 05.2005
Bachelor of Arts - Linguistics
Tajik State Pedagogical University
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