Nozanin Rahmonova
New York
Summary
With a proven track record at Hacienda Real Restaurant, I excel in customer service and effective multitasking. Demonstrated ability to enhance customer satisfaction and streamline operations, I bring strong organizational skills and empathy to every role. My experience includes improving service quality and resolving conflicts, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Hostess/ Order Taker/Waitress
Opera Restaurant
06.2024 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Manager
Hacienda Real Restaurant
06.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Call Center Phone Representative
Nebraska Wesleyan University
11.2022 - 02.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined call center operations by implementing effective communication strategies.
- Supported high call volume periods, maintaining a professional demeanor under pressure.
- Retained dissatisfied customers by employing conflict resolution skills and offering appropriate solutions.
Server/Restaurant Waiter
Shogun
05.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BBA - Business Administration And Management
Baruch College
New York, NY05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Time management
Languages
English
Professional Working
Russian
Professional Working
Persian
Professional Working
Timeline
Hostess/ Order Taker/Waitress
Opera Restaurant
06.2024 - 09.2024
Assistant Manager
Hacienda Real Restaurant
06.2023 - 06.2024
Call Center Phone Representative
Nebraska Wesleyan University
11.2022 - 02.2023
Server/Restaurant Waiter
Shogun
05.2022 - 01.2023
BBA - Business Administration And Management
Baruch College
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