Nozha AbuDaff
Summary
Resourceful Call Centre Representative with marketing bachelor's degree, who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, also marketing experience in digital marketing, social media marketing, and traditional marketing campaigns. Offering expertise in direct mail, event coordination and marketing public relations.
Overview
10
10
years of professional experience
Work History
Medical Representative – Dental Material
Medical Advance Treatment
01.2023 - Current
- Promote and present dental materials to clinics and healthcare professionals.
- Develop and maintain strong relationships with doctors and clinic staff.
- Monitor product performance, follow up on orders, and gather client feedback.
- Coordinate with purchasing departments to ensure seamless supply and delivery processes.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Managed territory effectively, ensuring timely delivery of promotional materials and samples.
Office Manager
Reemaz Rose Real Estate
01.2022 - 01.2023
- Managing Administrative Staff: Supervising and coordinating the work of administrative personnel, such as receptionists, administrative assistants, and data entry clerks.
- Office Operations: Overseeing day-to-day office operations, including maintaining office equipment, supplies, and ensuring a well-organized work environment.
- Coordination: Scheduling and coordinating meetings, appointments, and events for real estate agents or brokers. This includes managing calendars and schedules.
Customer Service
Ahli Bank
01.2018 - 01.2022
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers’ needs, clarify information, research every issue and providing Solutions.
- Follow communication “scripts” when handling different topics.
- Build sustainable relationships and engage customers by taking the extra mile.
Sales Representative
Zero Size Gym
01.2017 - 01.2018
- Selling products and services using solid arguments to prospective customers.
- Seize opportunities to upsell products when they arise.
- Performing cost-benefit analyses of existing and potential customers.
- Maintaining positive business relationships to ensure future sales.
Data entry and reception
House Of Life
01.2016 - 01.2017
- Meet daily goals for number of files worked and assist in monthly team goals.
- Communicating with clients, via email, client database messages and phone.
- Answers telephones and directs callers to the appropriate department.
- Provides visitors with name badges and escorts visitors as needed.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
Education
Bachelor’s - Marketing
University of Petra
Amman, JordanSkills
- Communication
- Writing Skills
- Problem Solving
- Creative Thinking
- Sales
- Client relationship management
- Product performance monitoring
- Order fulfillment coordination
Language
English
Arabic
Personal Information
Nationality: Palestinian
Date of Birth: July 28, 1989
Timeline
Medical Representative – Dental Material
Medical Advance Treatment
01.2023 - Current
Office Manager
Reemaz Rose Real Estate
01.2022 - 01.2023
Customer Service
Ahli Bank
01.2018 - 01.2022
Sales Representative
Zero Size Gym
01.2017 - 01.2018
Data entry and reception
House Of Life
01.2016 - 01.2017
Bachelor’s - Marketing
University of Petra