N. Parker Plumer
Seymour,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Data Collections Field Agent
ScanScape
06.2024 - Current
- Conducted in-store data gathering each week at designated retail locations such as mass merchandise outlets.
- Performed consistent scans of all displays and fixtures for accurate stock assessments.
- Performed regular inventory audits for designated items.
- Measured, scanned, and reported on products in various fixtures including stand-up and coffin-style freezers.
Merchandiser
Premium
09.2023 - 06.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked shelves to match planogram images and instructions.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked and organized magazine racks at checkout counters and mainline displays.
Merchandising Specialist
Driveline Retail
11.2019 - 09.2023
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Inspected merchandise for quality and arranged proper display location on floor.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Arranged merchandise in alignment with store planogram.
- Assembled quarter and full-size point of purchase promotional displays.
- Educated employees on new merchandise during seasonal workshops.
- Led a team of associates responsible for executing merchandising projects within tight deadlines while maintaining high quality standards throughout the process.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Office Administrator
Chris' Lawn Care
03.2015 - 11.2018
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
General Manager
Bever's Family Pharmacy
06.2010 - 03.2015
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Restaurant Shift Manager
Pizza Hut
03.2007 - 06.2010
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
Education
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN06-2027
Associate of Applied Science - Office Administration
Ivy Tech Community College of Indiana
Indianapolis, IN08-2013
Skills
- Customer service
- Active listening
- Microsoft Suite
- Complaint resolution
- File organization
- Verbal communication
- Telephone reception
- Leadership and supervision
- Ethics-focused
- Writing proficiency
Timeline
Data Collections Field Agent
ScanScape
06.2024 - Current
Merchandiser
Premium
09.2023 - 06.2024
Merchandising Specialist
Driveline Retail
11.2019 - 09.2023
Office Administrator
Chris' Lawn Care
03.2015 - 11.2018
General Manager
Bever's Family Pharmacy
06.2010 - 03.2015
Restaurant Shift Manager
Pizza Hut
03.2007 - 06.2010
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Associate of Applied Science - Office Administration
Ivy Tech Community College of Indiana
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