NQOBISILE NDEBELE
Nashville,TN
Summary
Highly dedicated and service-oriented individual with 7 years of experience in the luxury hotel industry In Front Desk as a receptionist and also as a restaurant server. Skilled in providing exceptional customer service and creating memorable guest experiences Adept at working in a dynamic environment, meeting service & safety standards, reaching sales objectives. Profound knowledge of menu.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Front desk agent
Chartwell Hospitality
08.2024 - Current
- Providing exceptional, friendly, and fast service
- Providing excellent customer service while ensuring efficiency and quality control in guest stay
- Handle customer inquiries and complaints, maintaining a high level of customer satisfaction
Banquet Server
Riverside Hotel
05.2018 - 07.2024
- Company Overview: 10 KENNETH KAUNDA ROAD DURBAN NORTH reservations@riversidehotel.co.za +27315630600
- Delivered consistent and high-quality service for weddings and corporate Events, servicing up to 150 guests per event
- Effectively communicated with kitchen staff to manage simultaneous events, ensuring timely service for up to 250 guests per event
- Assisted in the successful execution of high-level conferences and business meetings with up to 150 attendees
- Collaborated with event planners to optimize room layouts, enhancing guest experience and efficiency of service
- Managed complex special request orders with accuracy, contributing to a 25% decrease in order errors
- 10 KENNETH KAUNDA ROAD DURBAN NORTH reservations@riversidehotel.co.za +27315630600
Restaurant Server
Mandalay Bed and Breakfast and Conference
01.2016 - 05.2018
- Company Overview: 251 High Ridge Road Durban North info@mandalay.co.za 27843950938
- Provided exceptional, friendly, and fast service in a 70+ seat restaurant
- Provided excellent customer service while ensuring efficiency and quality control in Food and Beverage delivery
- Handled customer inquiries and complaints, maintaining a high level of customer satisfaction
- Consistently achieved top sales performance by recommending premium dishes and pairings to guests
- Collaborated with the culinary team to enhance dish presentations for a seamless dining experience, leading to a 15% increase in guest satisfaction
- 251 High Ridge Road Durban North info@mandalay.co.za 27843950938
Call Center Agent, Inbound Sales
CCI South Africa
12.2014 - 01.2016
- Handling inbound calls
- Answer inquiries on rules and regulations, navigating wildlife agency websites
- Provide application/website support and basic troubleshooting
- Process license/permit sales and assist with fulfillment
- Providing excellent customer service
- Handle customer inquiries and complaints, maintaining a high level of customer satisfaction
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Resolved customer complaints, resulting in higher customer retention rates.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
Education
DIPLOMA - TOURISM AND HOSPITALITY
Christian College of Southern Africa
06.2022
Bachelor of Information Technology - Software Development
Durban University of Technology
Durban 02-2021
Skills
- Strong interpersonal skills
- Attention to detail
- Time management skills
- Basic computer skills
- Experience with Microsoft Office
- Ability to work in a fast-paced environment
- Commitment to setting and maintaining standards
- Teamwork
- Punctuality
- Guest relations
- Oral and written communications
- Listening skills
- Administrative skills
- POS systems
- Sales expertise
- Training and mentoring
- Analytical mastery
- Problem-solving
Personal Information
- Age: 29
- Date of Birth: 01/22/96
- Gender: Female
- Nationality: South African
- Marital Status: Single
- Religion: Christianity
Timeline
Front desk agent
Chartwell Hospitality
08.2024 - Current
Banquet Server
Riverside Hotel
05.2018 - 07.2024
Restaurant Server
Mandalay Bed and Breakfast and Conference
01.2016 - 05.2018
Call Center Agent, Inbound Sales
CCI South Africa
12.2014 - 01.2016
DIPLOMA - TOURISM AND HOSPITALITY
Christian College of Southern Africa
Bachelor of Information Technology - Software Development
Durban University of Technology
Similar Profiles
James AbercrombieJames Abercrombie
Dual Sales Manager at Chartwell HospitalityDual Sales Manager at Chartwell Hospitality
Tawanda MarbleTawanda Marble
Dual Director of Sales at Chartwell HospitalityDual Director of Sales at Chartwell Hospitality
Shweta ReubensShweta Reubens
Dual Asst General Manager at Chartwell HospitalityDual Asst General Manager at Chartwell Hospitality