Nicole Rineer
York,PA
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
18
18
years of professional experience
Work History
Breakfast and Laundry Attendant
Towne Place Suites Marriott
02.2023 - 06.2023
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
Cleaning Technician
LouAnn's Cleaning Services
06.2005 - 05.2018
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Developed and implemented comprehensive cleaning plan for entire building.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
Garden Spot Senior High School
New Holland, PASkills
- Processing Clean Linens
- Transport and Sorting
- Remove Stains
- Guest Satisfaction
- Customer Needs Assessments
- Product Knowledge
- Professional Folding
- Inspect Work
- Customer Relationship Management
- Detailed Instruction
- Attention to Detail
- Clean Rooms Expertise
- Cleaning and Organization
- Valid Driver's License
- Customer Satisfaction
- Order Supplies
- Time Management
- Cleaning Techniques
- Organizing Supplies
- Cleanliness Standards
- Customer Loyalty
- Maintaining Safety Protocols
- Inventory and Restocking
- Customer Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Breakfast and Laundry Attendant
Towne Place Suites Marriott
02.2023 - 06.2023
Cleaning Technician
LouAnn's Cleaning Services
06.2005 - 05.2018
Garden Spot Senior High School
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