Adnellys Rodriguez
Dunedin,Florida
Summary
As a career- oriented student, I am seeking advancement with your company while providing my knowledge in customer to ensure customer satisfaction. Succeeded in being trained to be a Customer Service Staff within six months and during this time I was awarded seven times for premier customer service and have prevented loss by avoiding a Western Union scam. While learning about the industry of Property Management, I have been awarded for going above and beyond in assisting our communities with kindness and professionalism while continuing my education for further advancement.
Overview
4
4
years of professional experience
Work History
Community Representative
Sentry Management
08.2021 - Current
- Serve as primary point of contact for approximately 14 to 22 associations, responding to their concerns and needs via email and phone calls within 24 hours of receipt.
- Schedule general maintenance, bids, and major repairs for properties on behalf of the Board of Directors.
- Assist community manager in completing community site visits, meeting with vendors, and submitting financial reports, monthly meeting and no meeting board packets for each association in a timely manner.
- Use Microsoft Word, and Excel, to create and revise documents and presentations like Board packets, Manager's reports, calendars, meeting minutes, etc.
- Process payments with third party vendors like Pacific Western Bank and Clickpay systems.
- Process sales/lease applications, architectural applications, gate entry systems, and violations in a timely manner.
- Scan invoices to Accounts Payables and assist them in having the payments completed as needed.
Customer Service Staff Member
Publix
01.2020 - 08.2021
- Assessing with team while performing a leadership role as coordinator to make sure that the store is running smoothly and that our customers have a pleasant experience while shopping
- Managing and accounting for daily tills, entering data from tills into software used to balance cash, making daily deposits to the bank, filing and organizing corporate paperwork
- Performing Money Service Transactions like Western Union, Money Orders, Giftcard Transactions
- Cashing Checks - Withdraws and deposits currency from Self Check Out Registers.
Education
Associate Of Arts In Accounting -
St. Petersburg College
Clearwater, Florida05.2022
Skills
- Bilingual: English and Spanish
- Computer Skills include: Data Entry, Word, Powerpoint, Excel, Outlook
- Math Skills, Cash Handling, Deposits, Withdrawals and Transactions
- Time Management and Self-Motivated
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Representative
Sentry Management
08.2021 - Current
Customer Service Staff Member
Publix
01.2020 - 08.2021
Associate Of Arts In Accounting -
St. Petersburg College