NS Nynoshka Segarra

Answer and direct phone calls

• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Conduct client outreach via phone, text, and email to obtain insurance information, collect required documentation, and communicate basic information/answer questions regarding speech therapy and Expressable
• Check insurance requirements to ensure accuracy and contract compliance
• Properly escalate items needing attention
• Create and update information in electronic health records and CRM
• Participate, as needed, in collaboration with revenue cycle management partners in the research and appeal process of denied claims
• Ensure work is performed in compliance with company policies including HIPAA and other regulatory, legal and safety requirements
• Overseeing all staff performance

• Managing budgets
• Promoting and marketing the business
• Develop a strong presence within the community, including the creation of strategic and corporate partnerships
• Nurture a strong community culture within the studio that is inviting to new students
• Manage volunteer and other staff in promotions, including volunteers responsible for flyers, bulletin boards, and social media posts
• Provide effective leadership and guidance
• Patience
• Problem Solving
• Vision
• Emotional Intelligence
• Excellent time management, technology skills, organizational skills while maintaining a friendly and welcoming demeanor
• Daily Reporting
• Mail handling
• Client Relationship Building
• Reception Area Maintenance
• Appointment Scheduling
• Billing and Invoicing
• Schedule Management
• Facility Management
• Strong Organization