NICOLE SWEENEY
Farmingdale,NY
Summary
Strong interdisciplinary background in business management and marketing with hands-on experience in sales and operations support. Known for providing best-in-class customer service and communications in a variety of business settings, while ensuring all employer tasks are met quickly, accurately, and efficiently. Successful and seasoned Insurance Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Marketing Administrator
Kingstone Insurance Company
03.2019 - 03.2024
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Conducted market research and analysis to identify consumer trends and preferences.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Created and launched campaigns across digital and traditional channels to drive sales.
Licensed Insurance Agent
The Town Agency
10.2017 - 03.2019
- Sells auto, homeowners, flood, and renters insurance to new customers and upgraded policies for established customers.
- Upsold additional products and services after identifying customer needs and requirements.
- Responsible for all work in regards to over 450 customer including renewals, cancellations, new policies, non-renewal notices, underwriting referrals, policy changes, payments, etc.
- Works with clients to fill out and file insurance claims ensuring that clients get rapid approval, maintaining superb customer service.
- Exceeded corporate quotas for monthly policy sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Licensed Insurance Agent
Allstate
07.2017 - 10.2017
- Sold auto, homeowners, and renters insurance to new customers and upgraded policies for established customers.
- Customized insurance packages to suit individual customers, often covering a variety of risks.
- Reviewed policy applications for error and omissions then work with insurance underwriters to facilitate completion of process.
- Calculated quotes and educated potential clients on insurance options.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Client Services Representative
North Shore Animal League
02.2017 - 07.2017
- Maintained patient records by obtaining, recording, and updating personal and financial information.
- Assisted in scheduling appointments for patients in person or by telephone.
- Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records.
- Performed various medical tests for patients and ensured that treatment is in accordance with animal healthcare standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Manager
Dressbarn
03.2016 - 03.2017
- Performed management functions such as staffing, training and expanding business plans.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Designed and coordinated training programs for employees in order to enhance work efficiency and productivity of the store.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Ensured customer satisfaction throughout the store and properly addressed escalated cases of customer concern.
Social Media Marketing Specialist
Worldwide Branding
07.2015 - 12.2015
- Served as the sole marketing contact for over 250 small businesses and corporations.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of product lines and services.
- Analyzed third party data, business developments, and monitored market trends as well as investigated new growth opportunities.
- Conducted market and public opinion research to company's reputation and positioning among key stakeholder audiences.
- Directed and coordinated marketing activities and policies to promote products and services.
Marketing and Sales Associate
Best in Show Pet Resort
02.2015 - 07.2015
- Managed and developed all marketing and client relations for Best in Show.
- Was the sole marketing agent with full responsibility of all aspects of advertising, social media, and client relationship.
- Established strong social media presence across Facebook, Twitter, Instagram, YouTube, and other key sites for the company.
- Became well versed in Facebook Insights, Twitter Analytics, and social marketing platforms like Sprout Social, Moontoast, and Curalate to analyze and present our social communication, as well as build engagement with fans and followers.
- Maintained and organized a customer database of over 1300 clients nationwide creating a support system to decrease workload and increase productivity.
Customer Service Representative
GEICO
09.2011 - 12.2014
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with managers to create strategic plans to enhance payment schedule for billing to clients.
- Coordinated with other departments to assist, clarify and distribute reports.
- Gathered data and analyzed reports on customer contacts and statistics.
- Made meaningful suggestions to improve customer satisfaction ratings.
- Suggested and modified reporting procedures to improve inter-department communication.
- Handled inbound calls from policy holders and answered inquiries on policy related issues.
Education
Associate of Science - Marketing and Music Production
Five Towns College
05.2010
Skills
- Insurance sales expertise
- Insurance product expertise
- Account Management
- Customer Service
- Client Relationship Management
- Sales strategy development
- Client Account Management
- Asset protection expertise
- Upselling
- New Client Acquisition
Certification
New York State Property and Casualty License, PC-1469139, 12/23/18
Timeline
Marketing Administrator
Kingstone Insurance Company
03.2019 - 03.2024
Licensed Insurance Agent
The Town Agency
10.2017 - 03.2019
Licensed Insurance Agent
Allstate
07.2017 - 10.2017
Client Services Representative
North Shore Animal League
02.2017 - 07.2017
Shift Manager
Dressbarn
03.2016 - 03.2017
Social Media Marketing Specialist
Worldwide Branding
07.2015 - 12.2015
Marketing and Sales Associate
Best in Show Pet Resort
02.2015 - 07.2015
Customer Service Representative
GEICO
09.2011 - 12.2014
Associate of Science - Marketing and Music Production
Five Towns College
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