Nsamba Eddie
Receptionists
Qatar
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Receptionist
Accor (Living Adventure)
Doha
07.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Troubleshot copy machines and printers and scheduled service as needed.
- Screened visitors and issued badges to maintain safety and security.
- Sorted, received and distributed mail correspondence between departments and personnel.
Front Office Dubai 2020 Expo
Dubai Hospitality
Dubai
03.2020 - 11.2020
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with team members to achieve target results.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Waiter
Serena Hotel
Kampala
08.2019 - 02.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Informed customers about daily and seasonal specials.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Diploma in Hospitality And Hotel Management - Accounting And Business Management
Makerere University
Kampala 03.2018 - 09.2020
High School Diploma -
Masaka Parents Secondary School
Masaka 07.2012 - 09.2014
Certificate of Education -
Hill Road Public School
Masaka 02.2009 - 02.2012
Skills
Documentation and reporting
Verbal and written communication
Sorting and labeling
Database administration
Multi-line Telephone Systems
Telephone skills
Office administration
Customer/Client relations
Bookkeeping
Transcription and dictation
Research
Technical skills/ software : Oracle SQL, MEDITECH software, SAS, Phase forward Clintrial
Certification: Clinical Research Assistant Bootcamp (2016), Passed Resume Worded examinations
Timeline
Receptionist
Accor (Living Adventure)
07.2022 - Current
Front Office Dubai 2020 Expo
Dubai Hospitality
03.2020 - 11.2020
Waiter
Serena Hotel
08.2019 - 02.2020
Diploma in Hospitality And Hotel Management - Accounting And Business Management
Makerere University
03.2018 - 09.2020
High School Diploma -
Masaka Parents Secondary School
07.2012 - 09.2014
Certificate of Education -
Hill Road Public School
02.2009 - 02.2012