Nelly S Saro
Fort Worth,TX
Summary
Dedicated and motivated professional with a strong background in customer service and a CNA certification, combining compassion, critical thinking, and adaptability. Recognized for thriving in fast-paced environments while maintaining professionalism under pressure and fostering positive relationships with diverse individuals. Currently pursuing a degree in Political Science (anticipated graduation: Summer 2026), enhancing analytical, communication, and leadership skills through relevant coursework. Highly organized and detail-oriented, committed to continuous learning and growth while contributing creativity, teamwork, and resourcefulness to any professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Colleen’s Kitchen
05.2025 - 09.2025
- Delivered exceptional guest service in a fast-paced, casual fine dining environment with a focus on Southern-inspired, scratch-made cuisine and craft cocktails.
- Maintained in-depth knowledge of multiple rotating menus, including brunch, happy hour, and supper offerings, as well as wine, beer, and craft cocktail selections.
- Anticipated guest needs and provided personalized recommendations to enhance the dining experience.
- Ensured all service steps were followed consistently while exceeding expectations through attention to detail and warm, professional hospitality.
- Collaborated closely with kitchen and bar staff to accommodate special requests and dietary needs.
- Contributed to a welcoming, upbeat atmosphere on the patio and in the dining room, helping drive repeat business and positive reviews.
Server
W Austin
03.2025 - 09.2025
- Delivered refined, anticipatory service in a high-end dining environment, ensuring a seamless and elevated guest experience aligned with luxury hospitality standards.
- Took initiative to support all aspects of service, including table setup, detailed menu knowledge, order accuracy, and coordination with kitchen and bar teams.
- Maintained polished communication and attentive interaction with guests, ensuring personalized service and memorable dining experiences.
- Upheld rigorous cleanliness and presentation standards across all service areas in accordance with brand and health department guidelines.
- Acted as an ambassador for the property, consistently enhancing guest satisfaction and contributing to overall hotel excellence.
Bistro Attendant
The Courtyard by Marriott
06.2024 - 02.2025
- Provided excellent customer service by taking orders, serving guests, and ensuring a pleasant dining experience.
- Maintained cleanliness and organization of the bistro, ballroom areas, and service stations, including sweeping and sanitizing surfaces.
- Restocked food, beverages, and supplies while ensuring all items were fresh and within expiration dates.
- Conducted regular inspections and cleaning of refrigerators and storage areas to meet food safety standards.
- Completed required documentation and inventory records accurately and on time.
- Attentively responded to guests’ and event hosts’ needs, ensuring a high level of satisfaction during ballroom events.
FMLA Customer Experience Specialist
ComPsych Corporation
10.2023 - 04.2024
- Demonstrated strong knowledge of FMLA, ADA, reduced work schedules, and workplace accommodation policies to support employees through leave and accommodation processes.
- Managed and evaluated employee leave requests, ensuring compliance with federal, state, and company guidelines.
- Made informed decisions on FMLA and accommodation cases based on regulatory criteria and internal policies.
- Effectively communicated complex leave and accommodation information to employees in clear, easy-to-understand language.
- Collaborated with HR, management, and third-party administrators to ensure accurate case handling and timely resolution.
- Maintained detailed and confidential case documentation in accordance with company standards and legal requirements.
- Maintained a productive, professional remote work environment with strong communication and time management skills.
Customer Service Representative
Quadient, Inc.
12.2022 - 08.2023
- Responded to inbound inquiries from customers, dealers, and field service offices regarding dispatching, troubleshooting, billing, and contractual information.
- Supported the Parcel Pending department by assisting with registration issues, missing packages, billing questions, courier coordination, and technical escalations.
- Maintained a positive and productive remote work environment through effective communication, organization, and teamwork.
- Worked well under pressure in a fast-paced setting while ensuring accuracy and professionalism in every interaction.
- Stayed active and engaged with team members to promote collaboration and a supportive work culture.
- Consistently met company performance metrics and participated in regular reviews to ensure ongoing growth and quality service.
Service Center Representative
Sedgwick Claims Management Services, Inc.
08.2021 - 11.2022
- Handled inbound and outbound calls to assist claimants with filing claims, answering questions, and communicating claim details clearly and accurately.
- Collaborated with leave and disability specialists to ensure claims were processed efficiently and in compliance with company and legal standards.
- Maintained confidentiality of sensitive claimant and client information in accordance with privacy regulations.
- Demonstrated strong knowledge of client-specific policies to provide accurate information or direct claimants to the proper channels.
- Professionally represented the company in a remote work environment through clear communication, organization, and accountability.
- Spoke with hospital personnel when necessary to obtain or verify claim-related information.
- Met and exceeded performance metrics while actively pursuing professional growth and continuous improvement.
- Showed ambition and initiative by staying engaged, learning quickly, and contributing positively to team goals and company success.
Education
Bachelor of Science - Political Science, Legal Studies
Prairie View A&M University
Prairie View, Texas08-2026
Associate in Science -
Dallas College Richland Campus
Dallas, Texas05.2018
Skills
- Strong verbal and written communication; skilled in public speaking and active listening
- Conflict resolution, empathy, and interpersonal relationship management
- Bilingual: fluent in English and French
- Proven ability to maintain professionalism and composure under pressure
- Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint) and Microsoft Teams
- Typing speed: 70 WPM with high accuracy
Customer Service & Communication
Technical & Administrative
- Experience with data entry, documentation, and records management
- Detail-oriented with excellent organizational and multitasking abilities
- Critical thinking and data analysis applied to problem-solving and decision-making
- Project coordination and team collaboration across remote and in-person environments
- Adaptable and flexible in dynamic, fast-paced work settings
- Healthcare knowledge and patient care experience from CNA certification
Analytical & Professional Skills
Affiliations
- IGNITE National | August 2018 – Present
- President of Prairie View A&M University Chapter from 2018 - 2020
- 2019 Fire Truck Ladder Award
Certification
Certified Nursing Assistant (CNA) — Springpack Healthcare Career, LLC @ Texas | Completed The Nurse Aide Training Program (100 total hours: 60 classroom, 40 clinical) in June 2024; certified October 2025
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Server
Colleen’s Kitchen
05.2025 - 09.2025
Server
W Austin
03.2025 - 09.2025
Bistro Attendant
The Courtyard by Marriott
06.2024 - 02.2025
FMLA Customer Experience Specialist
ComPsych Corporation
10.2023 - 04.2024
Customer Service Representative
Quadient, Inc.
12.2022 - 08.2023
Service Center Representative
Sedgwick Claims Management Services, Inc.
08.2021 - 11.2022
Bachelor of Science - Political Science, Legal Studies
Prairie View A&M University
Associate in Science -
Dallas College Richland Campus