Nshira Amenyah
Albany
Summary
I am a motivated student seeking to utilize my excellent communication, interpersonal, and organizational skills to complete tasks. I am a reliable person with a good work ethic and the ability to quickly adapt to new tasks and environments. I am willing to learn and better myself as I get new experience in the field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Albany Medical Center Hospital
05.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
RESIDENT ASSISTANT
UAlbany Residential life
08.2023 - Current
- Developed strategies for improving operational efficiency within the resident halls during rounds
- Managed emergency situations calmly and efficiently while adhering to protocol procedures
- Developed strong customer service skills by responding to over 70 resident inquiries and resolving complaints in a timely manner
- Demonstrated excellent problem-solving abilities to quickly identify and resolve conflicts between residents
- Coordinated move-in, move-out procedures for new, departing residents
- Performed regular inspections of resident halls during rounds to ensure safety standards were met and any needed repairs were addressed promptly
- Employed effective communication techniques when interacting with residents and colleagues
- Utilized organizational skills to manage multiple tasks simultaneously while meeting tight deadlines such as door tags, event proposals and budget submissions
- Organized successful community events that increased resident satisfaction levels significantly as well as creating an environment for them to socialize and form bonds
- Collaborated with other medical professionals like five quad to coordinate resident medical emergency care
- Participated in professional development activities such as All-Staff meetings
- Utilized effective time management techniques while multitasking between multiple tasks and school work
- Exhibited courteous civility in dealing with staff, residents and unsatisfied parents
- Coordinated follow-up meetings with residents when necessary
CREW MEMBER
McDonald's
01.2022 - 08.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Handled customer complaints in a professional and courteous manner
- Maintained an organized work area to ensure efficient operations
- Completed all store opening and closing procedures
- Restocked shelves with merchandise throughout shift
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Followed health department regulations for handling food products properly
Hospital Volunteer
Korle Bu Teaching Hospital
05.2017 - 05.2018
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
Education
BACHELOR OF SCIENCE (B.S.) - HUMAN BIOLOGY AND NEUROSCIENCE
University at Albany
Albany, NY05.2025
HIGH SCHOOL DIPLOMA -
Ghana Christian International high school
05.2021
Skills
- Records management
- Communication
- Critical thinking
- Professionalism and ethics
- Multitasking
- Organization
- Teamwork
- Microsoft Powerpoint
- Microsoft Excel
- Canva designing
Certification
- GCE Ordinary level certificate
- GCE Advanced level certificate
- IC3 Digital literacy Certification
- ABRSM practical piano exam certification
- Braids by Nshie, LLC certification
Languages
English
Native or Bilingual
twi
Native or Bilingual
Timeline
Health Unit Coordinator
Albany Medical Center Hospital
05.2024 - Current
RESIDENT ASSISTANT
UAlbany Residential life
08.2023 - Current
CREW MEMBER
McDonald's
01.2022 - 08.2023
Hospital Volunteer
Korle Bu Teaching Hospital
05.2017 - 05.2018
HIGH SCHOOL DIPLOMA -
Ghana Christian International high school
BACHELOR OF SCIENCE (B.S.) - HUMAN BIOLOGY AND NEUROSCIENCE
University at Albany
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