Nshiyra Wesby
Dayton,TX
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2
2
years of professional experience
Work History
Receptionist
Carrier Law Group
08.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
Cashier
Murphy Oil
05.2024 - 08.2024
- Kept clean, organized, and well-stocked checkout areas
- Addressed customer questions and complaints with professionalism
- Informed customers of promotions and special offers to increase sales
- Worked with supervisory team to meet customer needs
- Provided information to customers on products or services
- Offered customers information about upcoming promotions and available items
- Redeemed coupons, loyalty points and benefits for purchased items
- Issued refunds and credits to customers and documented reasons
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Camp Counselor
Barrett Youth Enrichment Camp
05.2023 - 08.2023
- Supported integration of new or shy campers into group settings through icebreakers and inclusive activities
- Managed conflicts between campers in fair and respectful manner
- Assisted in planning and execution of special events, such as talent shows or cookouts
- Monitored camper behavior during free time, ensuring adherence to camp rules and expectations
- Conducted regular headcounts to confirm all participants were accounted for during trips off-site or other events
- Facilitated team-building exercises among campers
- Developed and implemented age-appropriate lesson plans for various activities
- Acted as role model for young campers by demonstrating responsibility, respect, and kindness at all times
- Administered first aid and reported injuries to appropriate personnel
- Ensured safety and well-being of all camp participants
- Worked with children of varying age, interest, skill, and developmental levels.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
Education
Bachelor of Science - Criminal Justice
Lamar University
Beaumont, TX05-2026
High School Diploma -
Crosby High School
Crosby, TX05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Data inputting
- File management
- Documentation and reporting
- Cash handling
- Customer service excellence
- Order taking
- Product restocking
- Conflict resolution
Timeline
Receptionist
Carrier Law Group
08.2024 - 05.2025
Cashier
Murphy Oil
05.2024 - 08.2024
Camp Counselor
Barrett Youth Enrichment Camp
05.2023 - 08.2023
Bachelor of Science - Criminal Justice
Lamar University
High School Diploma -
Crosby High School
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