Nsikelelo Simelane

• Managing all operations in office for up to 65 employees and higher-ups daily (large C-suite office)
• Supporting assistant vice presidents, vice presidents, executive staff, executive assistants, and allexecutive/client meetings as needed
• Tracking inventory and fulfilling all office supplies such as stationery, snacks, coffee supplies, cutleryand all pantry needs
• Contacting and maintaining relationships with vendors and restaurants
• Seeing all facility projectsthrough i.e., events, art installations and general office aesthetics, furniture removals, catering ordersfor large meetings etc
• Organizing, emailing and sending mail to appropriate locations
• Functioning as a primary contact for all employees worldwide who need information and assistancewith any matter regarding headquarters

Office administrative duties:

• Routing calls
• Checking in visitors at head office
• Respond to inquiries and concerns and direct them to appropriate personnel
• Schedule meetings and appointments
• Ordering and taking stock of office supplies
• Developed a POS (Purchase Ordering System) for company (8 sites)
• Bookkeeping Duties:
• Recorded transactions of ordering from different internal departments
• Functioned as auxiliary for the Finance Department by allocating expenses in the books on a monthly basis

• Assist patients with the intake paperwork
• Maintain patient confidentiality by upholding HIPAA and Realization Center regulations
• Coordinate patient appointment information with 10 counselors and intake coordinators
• Educate and assist new patients on treatment process, facility services, and new admission intake
• Greet and check in 75 - 150 patients daily

• Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scoresto identify areas needing improvement or changes
• Working during overnight shifts to ensure the daily financial records and the Property Management
• System were correctly matching; as well as ensuring all duties and transactions performed during thebusiness date were executed correctly
• Supervised front desk effectively, including cash management, accepting and recording vouchers, andprocessing credit cards
• Functioning as both Fire Safety Director and Manager On Duty for shifts to ensure safety for employeesand guests in the building in case of an emergency
• Remained calm and alert during emergencies or high volume days at hotel and resolved locationchanges and credit card issues
• Communicated standards of performance and staffs role in contributing to individual and team successwith detail-oriented and motivational approach.

• As a member of the opening team for this property with 250 guest rooms we all had to ensure the hotelwas decorated and arranged to a high standard with the goal to exceed expectations
• Assisted the Front Office Manager and Assistant Front Office Manager when they were unable tocomplete all of their tasks in a timely fashion due to the high volume
• Oversaw the work of 9 Front Desk Agents supporting 3 Managers
• Trained new employees in all aspects of office practices and procedures
• Guest complaints were directed to me and resolved whether monetarily or otherwise
• In lieu of a restaurant manager or supervisor the restaurant staff would direct their questions andconcerns to me
• I was also responsible for all Front Desk Agent duties as well such as checking guests in, makingreservations, counting each $500 cash drawer etc.

• Managed guest reservations, room assignments, declined or discrepant payments, requests of arrivingguest(among other tasks) overnight to ease the workload of the day staff because of the fast pace and highvolume during business hours
• Collected credit card information for each transaction and posted charges to customer folios
• Processedall charges (including restaurant and valet parking) through Shift4 and documented all revenue asrequested by corporate each morning
• Updated records with current tax information for each occupied room and monthly tax information foreffective business record keeping
• Carried out high-quality bookkeeping work with little oversight
• Taught new employees important procedures such as cooking or preparing all food items on the menuand working with OnQ (the property management system)
• Coordinated with housekeeping or maintenance departments to help resolve room problems
• Reportall findings or resolutions with the appropriate manager for better communication with guests.

• Attend to guests and ensure they have a great and memorable stay
• Managed guest reservations and room assignments
• All agents had to make sure the bank was at $200 at the beginning and end of each shift
• Coordinated with housekeeping or maintenance departments to help resolve room problems
• Collaborated well with team members to carry out daily assignments and achieve team targets
• Received and routed incoming mail, packages, and deliveries
• Gained expert knowledge of hospitality operations, market conditions, and trends
• Satisfied guests by delivering speedy and expert service for all their needs.