Nila Toure
Maryland
Summary
Seeking a position that provides professional growth opportunities, leveraging interpersonal skills, strong time management abilities, and problem-solving expertise to contribute to organizational success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Data/Content Review Analyst
GlobalLogic
04.2023 - Current
- Rapidly adapted to new projects, consistently meeting productivity and accuracy targets.
- Utilized advanced analytical skills to evaluate sensitive or controversial material with precision.
- Identified user behavior patterns to proactively address potential content issues within the platform.
- Engaged in continuous training to stay updated on evolving platform policies and procedures.
- Kept current with industry trends and best practices to enhance content analysis relevance.
Support Counselor/ Therapeutic Integrated Instructor
The League for People with Disabilities Inc
Baltimore, MD
12.2021 - 06.2023
- Transported children with autism to and from The League for People with Disabilities
- Assisted in reducing challenging behaviors of children through the implementation of visual and auditory sensory materials, prompting, and positive reinforcement techniques
- Assisted children by providing coping strategies for behavior regulation, developing communication strategies, and social interactive skills in a group setting
- Collaborated with a multidisciplinary team to discuss progress, observed behaviors, and develop individualized therapeutic treatment plans
- Maintained a safe, positive, and accepting environment to foster the children's growth
- Documented the implementation of therapeutic treatment plans and progress in daily notes.
Graduate Residence Coordinator
Notre Dame of Maryland University
Baltimore, MD
08.2021 - 06.2023
- Coordinated facility operations and enforced health & safety protocols.
- Proficient in automated reporting software.
- Developed programs to engage residents.
- Ensured compliance with policies and regulations.
- Managed security, documented violations, and responded to crises.
- Conducted key and room inventory audits.
- Collected and managed administrative data.
- Ensured timely room inspections and repairs.
- Communicated news updates to residents.
- Reported maintenance issues and monitored budgets.
- Managed a team of 8 Resident Assistants.
- Oversaw 150 residents and assisted in interviews.
- Advised the Resident Hall Association.
- Participated in 24/7 on-call duty rotation.
- Led department meetings and training sessions.
Resident Assistant
Morgan State University
Baltimore
05.2020 - 05.2021
- Interacted with all students within the assigned apartment or area
- Promoted an environment conducive to academic and social development
- Conducted and implemented programs to ensure residents' engagement virtually and physically
- Familiarity with program-related policies, laws, regulations, and procedures
- Competence in analyzing policies, laws, regulations, and procedures
- Conducted room and wellness checks with residents
- Oversaw a non-traditional resident hall off-campus
- Performed key inventory for apartment living housing
- Proficiently oversaw social media accounts and actively engaged in content creation and posting.
Seasonal Cashier
Walmart
Hanover, MD
06.2018 - 12.2020
- Processed payments via cash, checks, credit cards, coupons, etc
- Assisted customers by offering information and resolving their concerns
- Maintained clean and organized checkout areas and performed other general cleaning tasks
- Supported other store functions, including monitoring fitting rooms and restocking.
Desk Attendant
Morgan State University
06.2019 - 05.2020
- Monitored residence hall and desk operations, responded to inquiries from students and staff in a timely manner, and answered questions to the best knowledge
- Utilized proactive communication techniques to assist students and staff when addressing issues to ensure student satisfaction
- Supervised the residence hall and desk by managing the environment and regulating building access
- Created an environment that encouraged student engagement and success
- Handled conflict resolution and conducted mediations
- Assisted in organizing programs and creating floor information boards
- Investigated complaints and took appropriate action.
Telemarketer
State Farm Insurance Inc
03.2017 - 08.2017
- Delivered prepared sales pitches, utilizing scripts to effectively convey product or service information, aiming to persuade potential customers to make purchases or donations
- Recorded essential details including names, addresses, purchases, and prospects' responses for future reference
- Gathered customer information, including names, addresses, and payment details, and accurately entered orders into computer systems
- Completed an internship role.
Counselor
The Bernadette House
Laurel, MD
06.2016 - 08.2016
- Prepared students for future educational endeavors by motivating them to explore learning opportunities and persevere through challenging tasks
- Assisted and mentored elementary and middle school children of various ages in life.
Education
Master of Arts - Leadership and Management
Notre Dame of Maryland University
Baltimore, MD 08.2021 - 05.2023
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MD 08.2017 - 05.2021
Skills
Leadership
Critical thinking
Exceptional oral and written communication skills
Data analysis
Project management/ planning and coordination
Adaptability
Effective teamwork capabilities
Content analysis
Data Interpretation
Ethical judgment
Customer Service
Certification
BUS-501 Managing in Complex Environments
Timeline
Data/Content Review Analyst
GlobalLogic
04.2023 - Current
Support Counselor/ Therapeutic Integrated Instructor
The League for People with Disabilities Inc
12.2021 - 06.2023
Master of Arts - Leadership and Management
Notre Dame of Maryland University
08.2021 - 05.2023
Graduate Residence Coordinator
Notre Dame of Maryland University
08.2021 - 06.2023
Resident Assistant
Morgan State University
05.2020 - 05.2021
Desk Attendant
Morgan State University
06.2019 - 05.2020
Seasonal Cashier
Walmart
06.2018 - 12.2020
Bachelor of Science - Business Administration
Morgan State University
08.2017 - 05.2021
Telemarketer
State Farm Insurance Inc
03.2017 - 08.2017
Counselor
The Bernadette House
06.2016 - 08.2016