Ntawigirira Terance
Houston,TX
Summary
Entry-level mail service professional trained in sorting, shipping and receiving procedures. Desiring to build long term career in field from bottom up. Team player and relationship builder. Results-focused mail service professional focused on solving organizational problems and building strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Minister of Gospel
Church
01.2017 - Current
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church missions.
- Led programs such as worship, study, fellowship, and service opportunities.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Led programs such as worship, study, fellowship, and service opportunities
Crew Member
Chick-fil-A
12.2021 - 05.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
PSE Clerk
United Postal Service
08.2022 - 10.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
Retail Customer Service Associate
Academy Sports Outdoors
08.2021 - 12.2021
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
Cashier Team Lead
Popeyes Chicken
01.2018 - 10.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
Education
Associate of Science - Health And Physical Fitness
Houston Community College
Houston, TX05.2025
High School Diploma -
Margaret Long Wisdom High School
Houston, TX06.2021
Skills
- Compassionate Care
- Group Prayer
- Family Support
- Lead Prayers
- Pastoral Counseling
- Social Skill
- Youth Advocacy
- Worship Leadership
- Nursing Homes
- Spiritual Guidance
- Bible Studies
Timeline
PSE Clerk
United Postal Service
08.2022 - 10.2022
Crew Member
Chick-fil-A
12.2021 - 05.2023
Retail Customer Service Associate
Academy Sports Outdoors
08.2021 - 12.2021
Cashier Team Lead
Popeyes Chicken
01.2018 - 10.2021
Minister of Gospel
Church
01.2017 - Current
Associate of Science - Health And Physical Fitness
Houston Community College
High School Diploma -
Margaret Long Wisdom High School
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