NTEGE JAFFARY
Mays Landing,NJ
Summary
An individual who can thrive in a fast paced environment, possessing the ability and confidence to contribute to the smooth running of the company.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Fire Fighting and Safety Protection
Conquer (Training and Development Center L.L.C)
Abu DHABI
10.2016
Managing Safety (Institution of Occupational Safety and Health)
Aspire Middle East
03.2015
Associate
Hertz Car Rental
Belgrade, MT
07.2024 - 10.2025
- Assisted with daily rental operations, ensuring customer satisfaction and efficient service delivery.
- Processed vehicle check-ins and check-outs using rental management software.
- Coordinated vehicle maintenance schedules to ensure fleet readiness and reliability.
- Responded to customer inquiries, providing information on rental policies and vehicle options.
- Maintain the clean check on vehicles ready for customer use
- Detail dirty vehicles and make sure they are cleaned.
Customer Service Representative
Montage
Big Sky, MT
08.2022 - 07.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing using CRM systems to ensure timely fulfillment.
- Provided product knowledge support, assisting customers in making informed decisions.
- Collaborated with team members to streamline communication and improve service delivery.
Safety Coordinator
Dubai Expo
Dubai
03.2020 - 06.2021
- Conducted safety inspections to identify hazards and ensure compliance with safety regulations.
- Assisted in developing safety training materials and facilitated workshops for staff awareness.
- Monitored incident reports to track trends and recommend preventive measures to management.
- Collaborated with cross-functional teams to implement safety protocols across the Expo site.
Guest Relations
JUMEIRAH ETIHAD TOWERS
Abu Dhabi
01.2018 - 01.2019
- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Concierge Agent
SERENA HOTEL KAMPALA
Kampala
01.2014 - 01.2018
- Welcoming the guests with a well welcome and a smiling face
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Pick up and deliver items, or run errands for guests.
- Perform office duties on a temporary basis when needed.
- Make travel arrangements for sightseeing and other tours.
- Make dining and other reservations for patrons, and obtain tickets for events.
- Arrange for the replacement of items lost by travelers.
Education
Uganda Advanced Certificate of Education - UACE
Crane High School
01.2009
Uganda Certificate of Education - UCE
Alliance Secondary
01.2006
Skills
- Comprehensive problem solving abilities
- Excellent communication skills including organizing, controlling and coordinating
- Ability to deal with people diplomatically and willingness to learn
- Dedicated, hardworking, creative and strong will power
- Perseverance in achieving goals
- Office procedures, typing and wording-processing, key board skills, filing
- Reception duties, decision making and MS office appliance
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Problem resolution
- Verbal communication
PERSONAL INFORMATION
Languages: English
Interests
Meeting people and making friends, Travelling and visiting new places, Playing and watching football
Timeline
Associate
Hertz Car Rental
07.2024 - 10.2025
Customer Service Representative
Montage
08.2022 - 07.2024
Safety Coordinator
Dubai Expo
03.2020 - 06.2021
Guest Relations
JUMEIRAH ETIHAD TOWERS
01.2018 - 01.2019
Fire Fighting and Safety Protection
Conquer (Training and Development Center L.L.C)
10.2016
Managing Safety (Institution of Occupational Safety and Health)
Aspire Middle East
03.2015
Concierge Agent
SERENA HOTEL KAMPALA
01.2014 - 01.2018
Uganda Advanced Certificate of Education - UACE
Crane High School
Uganda Certificate of Education - UCE
Alliance Secondary