Nthakoana Lebenya

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Generates Reports
• Perform nightly accounting

• Spearheaded initiatives aimed at improving interdepartmental communication which led to more efficient problem-solving within the reservations team.
• Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
• Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

• Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.

➔ Checking guests, allocating rooms, and handing over keys

➔ Provide information about the hotel, available room rates, and amenities

➔ Make recommendations for activities and restaurants

➔ Making sure that the Front Desk is tidy and clean

➔ Filling and other duties related to ensuring the smooth operation of the hotel, from liaising with Housing keeping, Bell staff, and security.