Overview
Work History
Education
Trainings
Timeline
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Ntima Umoja-Mokwala

Los Angeles,CA

Overview

16
16
years of professional experience

Work History

ICMS Case Manger

Exodus Recovery
07.2023 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Program Support Assistant

Exodus Recovery
04.2021 - 07.2023


  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Case management including Individual Rehabilitation, Targeted Case Management and crisis intervention
  • Trained in DMH paperwork
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.

Eligibility & Auth Rep II

Children's Hospital Los Angeles
10.2020 - 04.2021
  • Requesting & Obtaining authorizations
  • Obtaining eligibility
  • Liaison between patient, hospital & Insurance company
  • Answering & screening incoming calls


Floater

Children's Hospital Los Angeles
11.2019 - 03.2020
  • Eligibility
  • Referral Receipt & Physician referral Liaison
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing

Business Office Specialist

Amedisys Hospice
08.2016 - 11.2019
  • Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Assisted in the patient admission process based on federal and state laws
  • Supports the members of the clinical record team to ensure accurate and prompt filing and retrieval of clinical records
  • Complete chart admission audit and communicate issues to clinical director
    Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Inputs updates into current software system any information or changes relating to clinical status, insurance, level of care, staff assignment or discharge
  • Ensure plan of care/ comprehensive assessment update/ re-certifications are opened prior to team meeting/ Manage face to face visits




Office Assistant

Hyde Park Organizational Paternership for Empowement(HOPE)
10.2015 - 08.2016

Daycare Assistant

Yokley Family Daycare
09.2008 - 08.2016

Education

High School Diploma -

Community Harvest Charter Highschool

Trainings


  • Case and Care Management
  • Crisis Management Basics for Paraprofessionals
  • Substance Use and Trauma


Timeline

ICMS Case Manger

Exodus Recovery
07.2023 - Current

Program Support Assistant

Exodus Recovery
04.2021 - 07.2023

Eligibility & Auth Rep II

Children's Hospital Los Angeles
10.2020 - 04.2021

Floater

Children's Hospital Los Angeles
11.2019 - 03.2020

Business Office Specialist

Amedisys Hospice
08.2016 - 11.2019

Office Assistant

Hyde Park Organizational Paternership for Empowement(HOPE)
10.2015 - 08.2016

Daycare Assistant

Yokley Family Daycare
09.2008 - 08.2016

High School Diploma -

Community Harvest Charter Highschool

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Ntima Umoja-Mokwala