Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

N. TODD MESSENGER

Levittown,PA

Summary

Seasoned Information Technology Manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with 10 years of related experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Manager

Heubach Group
04.2022 - Current
  • Spearheaded network design, administration, and maintenance for enhanced performance and security
  • Boosted communication efficiency through proficient management of telephone systems
  • Implemented systemic replacements, bolstering system reliability
  • Procured and installed hardware and software, with comprehensive training imparted
  • Managed maintenance contracts for network, phone systems, and peripheral devices, ensuring seamless operations
  • Managed critical IT projects ensuring precision in execution and deployment.

Sr. System Admin / Tech 3

Framebridge
07.2021 - 04.2022
  • Responsible for AWS Cloud Infrastructure design, build, and maintenance
  • Ensured seamless server monitoring and support via vSphere
  • Implemented and managed backups using Veeam
  • Elevated network uptime by meticulous monitoring and maintenance of Cisco Meraki systems.

Technical Support Analyst

Bonduelle / BFA
10.2019 - 07.2021
  • Provided comprehensive PC and LAN support, including setup and troubleshooting
  • Assisted Service Desk and Infrastructure teams with advanced PC and LAN issues
  • Managed PBX, voicemail, and telecommunication systems, ensuring seamless communication
  • Offered end-to-end tech support across Manufacturing, Warehouse, and Engineering departments
  • Implemented business process changes with hands-on technical support.

IT Support Specialist

Inperium Management Services
03.2018 - 10.2019
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
  • Provide information systems technical support for routine issues
  • Set up and install peripherals such as printers, monitors, and AV equipment
  • Create new accounts on either 365 or Active Directory and MS Exchange servers
  • Put Printers and Scanners onto the network at each site
  • I imaged Desktops and Laptops and ensured that use DHCP settings, and if needed a static IP address then the correct DNS was used.

Technical Support Specialist

Printmail Solutions
02.2016 - 03.2018
  • Perform customer inquiry handling, research, investigation, escalation and resolution duties via phone call and email
  • Record, track, and document the ticket request problem-solving process, including all successful decisions made and actions taken through to the final resolution
  • Interface with customer and internal teams to effectively manage the client installation schedule and provide outstanding customer experience
  • Perform remote software installation and troubleshooting on customers' systems.

Education

Associate in Science (AS) in Computer Networking -

Linn-Benton Community College

Skills

  • PC and LAN support
  • Remote software installation and troubleshooting
  • Windows 95/98/2000/XP/XP Pro/NT
  • Equipment procurement
  • AWS Cloud Infrastructure design, build, and maintenance
  • Virtual server support and monitoring
  • Network systems monitoring
  • Information Security
  • Network Administration
  • Technical leadership

Certification

AWS Cloud Practitioner AWS Solutions Architect - Associate

Timeline

IT Manager

Heubach Group
04.2022 - Current

Sr. System Admin / Tech 3

Framebridge
07.2021 - 04.2022

Technical Support Analyst

Bonduelle / BFA
10.2019 - 07.2021

IT Support Specialist

Inperium Management Services
03.2018 - 10.2019

Technical Support Specialist

Printmail Solutions
02.2016 - 03.2018

Associate in Science (AS) in Computer Networking -

Linn-Benton Community College

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N. TODD MESSENGER