Ntokozo Dlamini
Naugatuck
Summary
Adept at maintaining confidentiality and HIPAA compliance, I enhanced patient and customer satisfaction through meticulous route planning and timely deliveries during my tenure at Roadie. Leveraging a clean driving record and exceptional driving skills, I consistently ensured the safe and efficient transport of medical and food deliveries, significantly contributing to operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Courier
Roadie
12.2024 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Tailored delivery approaches to accommodate sensitive or urgent medical shipments.
Delivery Driver
Grubhub
04.2019 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Driver
DoorDash
03.2019 - 02.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
CNA
Union Institute
New Jersey, NJ12.2014
Skills
- Attention to confidentiality
- Route planning
- Handling pharmaceutical materials
- Clean driving record
- Licensed driver in state
- Excellent driving skills
- HIPAA compliance
- Punctuality
- Safe driving
- Vehicle maintenance
- Medical terminology
Certification
HIPAA
Bloodborne Pathogens
Timeline
Medical Courier
Roadie
12.2024 - Current
Delivery Driver
Grubhub
04.2019 - 03.2020
Delivery Driver
DoorDash
03.2019 - 02.2020
CNA
Union Institute
Similar Profiles
Paul Norris IIIPaul Norris III
Delivery Courier at RoadieDelivery Courier at Roadie
Bradley A. Castillo LunaBradley A. Castillo Luna
Dispatcher at RoadieDispatcher at Roadie
Samuel ThomasSamuel Thomas
Driver at RoadieDriver at Roadie
Audrielle BlountAudrielle Blount
Route Delivery Driver at RoadieRoute Delivery Driver at Roadie
Sydney BlumSydney Blum
Barber at MyselfBarber at Myself