NTOZAKE ROBINSON
Summerville,SC
Summary
Detail-oriented and highly organized professional with over a decade of experience in customer service, patient support, and administrative roles. Demonstrated expertise in scheduling, resolving customer inquiries, and efficiently navigating healthcare systems. Proven ability to manage high-volume calls, coordinate appointments, and ensure compliance with industry regulations, including HIPAA. Committed to delivering excellent service, improving operational efficiency, and making valuable contributions to team success.
Overview
18
18
years of professional experience
Work History
Account Expert
T-Mobile
North Charleston, SC
05.2024 - Current
- Resolve customer concerns, including billing discrepancies, service interruptions, and account inquiries
- Maintain accurate and up-to-date customer records while delivering consistent service
- Conduct follow-ups with customers to ensure satisfaction
- Guide customers through self-service tools and online account portals
- Maintain expert-level knowledge of T-Mobile products and policies
Lead Psychiatric Technician & Call Center Specialist
Medical University of South Carolina (MUSC)
Charleston, SC
04.2015 - 05.2024
- Managed high-volume inbound and outbound calls
- Maintained accurate documentation in compliance with HIPAA regulations
- Assisted patients with billing support and insurance verification
- Scheduled appointments and provided service information
- Conducted initial patient assessments and facilitated communication between patients and clinical teams
Nursing Assistant
Eden Brook
Charleston, SC
09.2006 - 08.2010
- Provided direct patient care, ensuring comfort and safety
- Maintained accurate records of patient activities and care provided
- Assisted with front desk responsibilities and managed patient concerns
Education
Phlebotomy Certificate -
PATCH
North Charleston, SCHigh School Diploma -
Envision Christian Academy
Ladson, SCSkills
- Customer Support & Interaction
- CRM & Database Management
- Billing & Insurance Assistance
- Call Center Operations
- HIPAA Compliance & Confidentiality
- Scheduling & Calendar Management
- Administrative Support
- Documentation & Record-Keeping
- Time Management & Multitasking
Timeline
Account Expert
T-Mobile
05.2024 - Current
Lead Psychiatric Technician & Call Center Specialist
Medical University of South Carolina (MUSC)
04.2015 - 05.2024
Nursing Assistant
Eden Brook
09.2006 - 08.2010
Phlebotomy Certificate -
PATCH
High School Diploma -
Envision Christian Academy