N’TROYA GREEN
Humble,Texas
Summary
Customer Relations Professional with over 3 years of experience in telephone customer resolutions, tech support, and customer inquiries. Proficient in consumer claims processing by adhering to compliance and integrity guidelines set by the organization, conflict resolution strategies and maintaining a positive demeanor. Aiming to use my education in Business Management and proven skills to effectively fill an administrative and/or customer service role in your company. Firewatcher with keen and mechanical and maintenance knowledge. Extremely observant dependable and safety conscious maintain positive attitudes with all applicable fire safety and prevention guidelines. Time management by effectively establishing priorities to meet deadlines. Establish and maintain effective work relationships with others. Ability to communicate effectively both verbally and in writing. Operate computers to perform data entry and basic office software SKILLS & use such as Microsoft Word, 45 WPM, Outlook and Excel. Follow written and oral ABILITIES directions and instructions. Ability to troubleshoot, able to handle materials and different tools
Overview
10
10
years of professional experience
Work History
Remote Patient Services Representative
Elevate Patient Services
10.2023 - 06.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used [Software] to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
- Balanced deposits and credit card payments each day.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Addressed bad debts in line with set protocols.
- Verified patient insurance eligibility and entered patient information into system.
CUSTOMER SERVICE/REPAIR TECH
AT&T
01.2019 - 10.2023
- Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable
- CAE will overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism and problem solving
- Established customer needs through enhanced probing techniques, then promotes and recommends Comcast products and services based on customer's needs and interests to establish long-term customer value
- Demonstrates and successfully increases proficiency with customer interactions
- Demonstrated a strong proficient skill in communicating and explaining basic account information to the customer including their billing statement, products and services
- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
- Worked in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
- Having the Knowledge of how to maintain, repair, diagnose and correctly install or replace equipment and machinery
- Also, Having the ability to work with minimal supervision while using their own technical judgment regarding complex tasks.
DELIVERY DRIVER
AMAZON
12.2017 - 01.2019
- Providing excellent customer service by greeting customers in person or on the phone, answering questions about products or services, and resolving issues
- Understanding company policies regarding customer service and behavior towards customers
- Loading and unloading packages from delivery vehicles according to company guidelines
- Delivering packages on foot or by vehicle to residences and businesses within a specified area
- Communicate with dispatchers about deliveries before leaving the warehouse
- Communicating with customers about delivery status updates via phone, text, email, or other methods of assigned communications for the customer
- Keeping track of deliveries made and reporting problems to management
- Ensuring safe operation of delivery vehicle by complying with federal and state regulations regarding vehicle operation, maintenance, and insurance requirements
- Maintaining accurate records of deliveries and mileage driven for tax purposes.
MATERIAL HANDLER
SCHLUMBERGER
04.2017 - 12.2017
- Utilize hand trucks, forklifts, hoists, conveyors, or other handling equipment to move material to and from aircraft, trucks or trains and within the storage facility
- Loads and unloads material within a warehouse or storage facility
- Works under the close direction of senior personnel in the functional area
- Training with assistance within one of the following areas of materials handling and distribution: parts room, warehouse, shipping/receiving
- Perform preventative maintenance on machines using written instructions and a checklist.
Firewatcher/ Hole Watcher
08.2014 - 04.2017
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Also, keep visible contact at all times with the workers inside confined space, using portable monitors, (LEL) when necessary to sample air quality in work area
- Watch out for the fire hazards in the work area and keep flammable materials away from the ignition sources in the event of a fire stop all operations if hazards conditions are found.
Education
HIGH SCHOOL COURSE WORK -
LAMAR HIGH SCHOOL
BUSINESS MANAGEMENT -
LONE STAR COMMUNITY COLLEGE
01.2021
Arclabs Welding School
01.2020
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Customer Service
- Patient Education
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Team Collaboration
- Payment Processing
- Training Coordination
- Information Collection
- Internet of Things
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Safety Training
- Decision-Making
Phonenumber
832-296-9276
Timeline
Remote Patient Services Representative
Elevate Patient Services
10.2023 - 06.2024
CUSTOMER SERVICE/REPAIR TECH
AT&T
01.2019 - 10.2023
DELIVERY DRIVER
AMAZON
12.2017 - 01.2019
MATERIAL HANDLER
SCHLUMBERGER
04.2017 - 12.2017
Firewatcher/ Hole Watcher
08.2014 - 04.2017
HIGH SCHOOL COURSE WORK -
LAMAR HIGH SCHOOL
BUSINESS MANAGEMENT -
LONE STAR COMMUNITY COLLEGE
Arclabs Welding School
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