Naomi Mbawi Nyanganji Yunwi Epse Ntsambi

• Covered Risk Management for Cameroon and Cote D’Ivoire, Acting as First line of defense for financial markets, implementing and supporting the Risk Management framework and principal risk types to ensure front office business risks are effectively managed at the business level
• Developed control enhancements to ensure known risks are controlled within acceptable boundaries
• Drove collaborative cross functional process reviews (challenging, simplifying and improving processes) in the Bank - Identified, assessed, mitigated and monitored all operational risk issues and events
• Coordinated the bi-annual RCSA exercise for financial and Treasury Markets
• Completed Key Control Self Assessments (KCSA)/ Control Self Testing (CSTs) and monitored the Key Risk Indicators (KRIs) for Financial Markets as Responsible Person for both markets
• Supported the implementation of key initiatives for Financial Markets for the markets covered
• Ensured Regulatory compliance to local and international policies within the Financial Markets space
• Was also responsible for driving appropriate adherence to the culture and values of the bank

• Managed a dynamic country team to support business strategy and drive the Financial Markets FX Business from Operations by delivering excellent turnaround times in the processing of key clients’ cross border transactions
• Provided operations support to the Financial Markets Front office team as well as governance oversight over country outsourced operations
• Drove the sourcing and utilization of FX from the Central Bank using clients’ transactional files with a significant decrease in rejected files as a result of streamlined processes
• Initiated and championed Country process reviews especially those anchored on the Exchange Control Regulation to improve turnaround times
• Identified and Managed Risk issues as a Country Process Owner for Financial Markets Operations and attended Country Risk Forums
• Engaged and supervised various stakeholders in cross functional activities and reporting obligations
• Performed Peer Reviews for other markets as Reviewer and followed up with the teams to close outstanding open risk issues and peer review observations.
• Cultivated interpersonal skills by building positive relationships with others.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and provided backup support for organizational leadership.

Coordinated activities of both Trade Operations & Financial Markets Operations - Managed a dynamic country team to support business strategy by delivering excellent turnaround times in the processing of key clients’ international trade transactions

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Provided support to the Financial Markets Front office as well as governance oversight over country operations
• Designed and implemented the process of sourcing of foreign currency from the Central Bank using clients’ transactional files with a 20% month on month increase in approvals obtained for these FX requests
• Initiated and drove the Country process reviews and improvement in both areas - Managing Risk issues as a Country Process Owner for Trade Operations and Financial Markets Operations - Promoted staff engagement, training and development in the team
• Prepared and submitted various monthly & quarterly Group, Regulatory and Management reports.
• Strengthened communication skills through regular interactions with others.
• Identified issues, analyzed information and provided solutions to problems.

Managed the Hub/Spoke (outsourced operations) relationship for Trade Operations to ensure Service Level Agreements for outsourced activities were met for processing of transactions

• Participated in client meetings/visits with Relationship Managers to provide operational expertise during structuring of Trade deals
• Supported Trade Operations Tanzania team for two months in a short-term assignment managing operations during a period of staff shortage
• Provided training and coaching to Trade Operations Officer/Assistant on personal development as well as product knowledge
• Performed the Key Control Self Assessments (KCSA) and monitored the Key Risk Indicators (KRIs) as the Trade Operations Responsible Risk Person
• Supported business teams to meet revenue targets by ensuring no revenue leakages, frauds or operational losses
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe, or ineffective practices.

• Ensured seamless processing of all International Trade Operations Transactions (Letters of Credit, collections, Guarantees etc
• Handling the processing of Trade transactions (Guarantees and Exports) under supervision of Trade Operations Manager.
• Assisted in the successful roll out of the Documentary Trade Port (IMEX) and the migration from the old Transaction processing system to the new platform.
• Acted as back up for Trade Operations Manager on a six months Short Term Assignment in another Market with no operational loss recorded.
• Acted as backup at the Offsite One-Stop-Shop (Guichet Unique) for the processing of Tax payments.
• Updated and published Standard Operating Procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Received a Management Committee Spot Award for ‘commitment to service and demonstrating tact, courage and creativity in handling tricky situations.’

- Consistently provided a quality project management support to the relationship managers in the Corporate Banking team

• Provided independent control and oversight over the project process/timeline compliance
• Recommended approval or disapproval of commercial, housing (real estate) or credit loans.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Acted as a liaison between CRC, the Shared Service Centers and other divisions of the bank in connection with daily routine activities on specific projects and Credit Risk Control as a whole
• Ensured the smooth running and monitoring of Projects of our clients in the Power sector Financed by international bodies under Credit Risk Control as Security Agent Officer
• Reviewing loan applications/documentations and writing up short Business Credit Applications for review and approval by Credit Officer on Credit Mate system.
• Worked on the rollout project for the Collateral Management System (CMS) replacing the Credit Administration (CAD) credit risk platform
• Identified, assessed, mitigated and monitored credit Risk issues and events related to the Activities
• Collaborate with Stakeholders for process reviews in the Unit.