LaQuandra Glenn
Jacksonville,Fl
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 3 years of experience with passion for building strong rapport with faculty, students and caregivers.
Overview
11
11
years of professional experience
Work History
Lead Pre-K Teacher
St. Stephen Childcare And Learning Center
06.2021 - Current
- Evaluated student progress through ongoing assessments, providing timely feedback and adjusting instruction as needed to ensure mastery of skills.
- Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Promoted early literacy skills by introducing age-appropriate reading materials and incorporating phonics instruction into daily lessons.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Provided individualized support for students with diverse needs, adapting instruction to accommodate various learning styles and abilities.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Supported students in developing self-esteem and self-confidence.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed strong relationships with each child under my care, recognizing their unique strengths and areas for growth while supporting their overall well-being at school.
Picker
Amazon
11.2017 - 06.2021
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked designated items on shelves, end caps and displays.
- Conducted periodic inventory audits to verify accuracy.
- Pre-assembled containers to be easily selected by packing associates.
- Maintained store assets with effective loss prevention strategies.
- Worked fast to meet assigned daily picking quotas.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Representative
ADT Security Services
07.2015 - 11.2017
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Mail Handler Assistant
United States Postal Service
05.2013 - 07.2015
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Expedited delivery times by promptly distributing mail to the correct departments and personnel.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maintained high level of confidentiality with mail items in line with regulations.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Operated various types of machinery used in the mail handling process safely and efficiently.
- Assisted in training new Mail Handler Assistants, sharing best practices and tips for optimal performance in the role.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
- Contributed to a well-organized workspace, maintaining a clean and clutter-free environment for efficient mail processing tasks.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
B.S. in Integrated General Studies - Health And Education
University of Central Florida
Orlando, Fl05.2023
Certificate in Cosmetology -
Paul Mitchell the School-Jacksonville
Jacksonville, FL11.2019
Diploma -
Englewood High School
Jacksonville, FL06.2008
Skills
- Lesson Planning
- Child development expertise
- Professional Demeanor
- Interpersonal Skills
- Classroom Organization
- Experience with Diverse Student Populations
- Multitasking
- Interactive Teaching
- Classroom Management Techniques
- Caring and Empathetic Demeanor
- Basic clerical knowledge
Primary Assets
- Cooperative team member
- Outstanding interpersonal skills
- Excellent communication skills
- Extremely organized
- Microsoft Office
- Energetic self-starter
- Customer service expert
- Reliable and punctual
Timeline
Lead Pre-K Teacher
St. Stephen Childcare And Learning Center
06.2021 - Current
Picker
Amazon
11.2017 - 06.2021
Customer Service Representative
ADT Security Services
07.2015 - 11.2017
Mail Handler Assistant
United States Postal Service
05.2013 - 07.2015
B.S. in Integrated General Studies - Health And Education
University of Central Florida
Certificate in Cosmetology -
Paul Mitchell the School-Jacksonville
Diploma -
Englewood High School