Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nu Buchanan

Richmond

Summary

Results-driven eCommerce Supervisor with proven expertise in catalog management and customer relationship management. Experienced in project management and operational efficiency, enhancing processes to drive compliance and customer satisfaction.

Overview

25
25
years of professional experience

Work History

eCommerce Supervisor

Halliburton Energy Services
Houston
09.2021 - 11.2025

Oversaw global Halliburton catalogs, ensuring pricing agreements aligned with business development strategies.

Led domestic customer solution deployments, including email and electronic invoicing for compliance.

  • Supported international deployments by analyzing regulatory requirements and ensuring adherence to local laws.
  • Managed team training and development through weekly progress checks and monthly performance feedback.
  • Applied Electronic Field Ticket best practices to enhance website visibility and user experience.
  • Guided customer transitions from traditional field stamping to electronic ticketing in Enversus.
  • Provided expert guidance on dispute resolution and invoice correction to accelerate payments and improve DSO.
  • Documented processes and collaborated with Continuous Improvement team to define automation requirements.

eCommerce Analyst

Halliburton Energy Services
Houston
09.2019 - 09.2021

Conducted comprehensive pricing analysis to provide accurate data for legal agreements via OFS Portal.

Maintained meticulous catalog documentation, ensuring compliance during annual customer audits.

Served as subject matter expert for internal and external stakeholders on dispute resolution and invoice corrections.

Facilitated accurate billing processes to enhance Halliburton's Days Sales Outstanding (DSO).

  • Represented major accounts by resolving complex disputes and addressing unique account issues.
  • Cultivated strong business relationships through effective communication and problem-solving strategies.
  • Ensured high levels of customer satisfaction by delivering timely support on pricing inquiries.
  • Collaborated with internal teams to streamline processes and improve overall operational efficiency.

Accounting Manager

Halliburton
Richmond
05.2001 - 04.2014
  • Managed financial reporting processes across multiple business units.
  • Led budgeting and forecasting initiatives aligned with corporate strategies.
  • Supervised accounts payable, receivable, and general ledger management to ensure compliance.
  • Coordinated internal audits to enhance operational efficiency and accuracy.
  • Developed training programs for junior accounting staff to elevate skill levels.
  • Collaborated with cross-functional teams on financial planning projects.
  • Prepared month-end closing entries for precise reporting and recordkeeping.
  • Reconciled operations databases with accounting system records to verify accurate monthly revenues.

Education

Bachelor of Science - Business Administration

University of Minnesota
Minneapolis, MN
05-1995

Skills

  • E-commerce strategy
  • Pricing analysis
  • Strong catalog management
  • Strong invoice resolution
  • Technical compliance
  • Customer relationship management
  • Data analysis
  • Project management
  • Operational efficiency
  • Training development
  • Strong communication skills
  • Strong team leadership
  • Strong attention to detail
  • Conflict resolution

Timeline

eCommerce Supervisor

Halliburton Energy Services
09.2021 - 11.2025

eCommerce Analyst

Halliburton Energy Services
09.2019 - 09.2021

Accounting Manager

Halliburton
05.2001 - 04.2014

Bachelor of Science - Business Administration

University of Minnesota