Nubeyan Morris
Kansas City,MO
Summary
Highly analytical, detail-oriented professional with years of experience in Customer Service and Data Entry. Proven ability to improve company processes, enhance accuracy, and ensure compliance with regulatory standards. Skilled in leveraging software and analytical tools to provide quality support and make sound business decisions. Seeking a challenging and stimulating position which offers plenty of scope for initiatives and career advancement.
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Dedicated Customer Service Representative accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora USA
10.2025 - Current
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Admissions Representative
Legoland Discovery Center & Sealife
12.2023 - 10.2024
- Processed ticket sales and reservations efficiently, reducing wait times and ensuring a smooth entry experience for guests.
- Delivered high-quality service by addressing guest inquiries and resolving issues, achieving a 95% satisfaction rate on post-visit surveys.
- Coordinated with team members to manage crowd flow during peak hours and special events, ensuring a safe and enjoyable experience for all visitors.
- Educated guests on attraction features, special exhibits, and SEA LIFE marine conservation efforts to enhance their overall experience.
- Maintained accuracy in handling cash and credit transactions, balancing tills with a 100% error-free record during audits.
- Partnered with other departments to support events, group visits, and birthday parties, ensuring seamless operations and a memorable experience for attendees.
- Supported students through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
Customer Experience Specialist
AT&T Call Center
06.2021 - 08.2023
- Provided front-line support for customers, addressing inquiries and guiding them through the payment process.
- Handled high volumes of chat inquiries, ensuring timely and accurate resolutions to customer issues.
- Maintained a 95% satisfaction rate, exceeding company benchmarks.
- Collaborated with cross-functional teams to address customer feedback and improve support processes, utilizing a CRM software to track customer interactions and manage support tickets efficiently.
- Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
- Maintained consistent metrics with regards to client satisfaction, responses per hour, and quality assurance.
- Proactively identified customer pain points, escalating complex issues to management and achieving a 20% improvement in resolution rates.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Payment Processing Specialist
CVS Pharmacy
07.2019 - 01.2021
- Ensured timely and precise posting of payments, adjustments, and reimbursements to patient accounts, maintaining a 98% or higher accuracy rate.
- Proactively identified discrepancies in insurance claims, resolved billing issues, and minimized payment delays, reducing outstanding accounts receivable by 15%.
- Maintained strict adherence to HIPAA regulations and internal payment policies to ensure confidentiality and compliance in all transactions.
- Provided exceptional customer service by investigating and resolving payment inquiries related to payments, adjustments, and insurance claims, achieving a 95% customer satisfaction score.
- Partnered with insurance providers, pharmacy teams, and internal departments to streamline payment workflows, reducing claim processing times by 20%.
- Generated detailed financial and operational reports to identify trends, support decision-making, and improve payments efficiency.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO06-2021
Skills
- Client Databases, Scheduling, Customer Relationship Management, Call Monitoring, Relationship Building and Organization
- Problem Solving, Communication, Interpersonal, Medical Terminology, Payment Processing, Empathy and Commitment
- Cross-Functional Collaboration, Complaint Resolution, Data Entry, Variance Analysis Record-Keeping, and Critical Thinking
- Data Analysis and Reporting, Software Programs/Technology (Teams, Microsoft Suite, Outlook)and Live Chat Engagement
- Payment Processing, Email Support, Empathy, Commitment, ERP Systems and CRM Tools (eg, Salesforce, Zendesk, Epic, Excel)
- Active Listening, Patient Retention Strategies, Process Improvement, Cost Analysis and Reporting, Financial Modeling and Compliance
- Beauty product demonstration
- Skin analysis
- Application techniques
- Sales closing
- Paperwork management
- Customer engagement
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Swahili
Limited Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Horseback Riding
- Youth Development Programs
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
Timeline
Beauty Advisor
Sephora USA
10.2025 - Current
Admissions Representative
Legoland Discovery Center & Sealife
12.2023 - 10.2024
Customer Experience Specialist
AT&T Call Center
06.2021 - 08.2023
Payment Processing Specialist
CVS Pharmacy
07.2019 - 01.2021
High School Diploma -
Grain Valley High School