NUBIA BAUTISTA
Fairfax,VA
Summary
Dedicated and results-oriented administrative professional with a proven track record of delivering exceptional support in various healthcare and insurance environments. Possessing a Clinical Data Coding Certificate and experience in patient access, insurance coordination, and customer service roles. Proficient in a wide range of software applications including Microsoft Office Suite and electronic medical record systems. Skilled in medical terminology, data entry, and problem-solving. Fluent in both Spanish and English, with a strong commitment to ensuring efficient operations and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Patient Access Associate
Inova Juniper Program
08.2022 - 10.2022
- Enhanced communication with medical staff by accurately documenting and sharing patient information on time.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Documented and managed patient information using Epic Accessed patient information through various office software applications, maintaining strict confidentiality to comply with HIPAA regulations.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommend service improvement to minimize recurring patient issues and complaints.
- Facilitated positive outcomes by actively listening to patient needs while providing appropriate resources.
Customer Care Representative
Allstate Insurance - Sengpiehl Insurance Group
07.2021 - 07.2022
- Insurance billing, medical terms, collected and entered patient demographic and insurance data into computer database to establish patients' medical records
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Documented and managed patient information using Epic
- Accessed patient information through office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Checked daily doctor schedules and verified insurance
- Perform patient scheduling and registration functions to serve initial contact point for medical office visits
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Coordinated between patients and healthcare professionals to meet patient needs
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Recommend service improvement to minimize recurring patient issues and complaints
- Educated staff on best practices related to patient access operations including registration protocols and compliance standards
- Facilitated positive outcomes by actively listening to patient needs while providing appropriate resources
- Provided clients with information about insurance coverage and coordinated insurance quotes for potential new customers.
Legal Assistant
The Law Offices of Kirk Rankin & Associates
02.2020 - 07.2021
- Interview and obtain initial intake for clients who have been in a car accident and are injured.
- Spanish translation and interpretation assistance between Spanish speaking clients and attorneys.
- Answer phone calls, file mail correspondence, and send and respond to important emails from medical providers and insurance companies.
- Organize client files online via cloud network, proficient in MyCase legal software, and file physical copies in folders daily.
- Coordinate property damage repairs with insurance companies Contact providers for updates, verify balances, and request bills and medical records from hospitals and other medical clinics.
- Review and summarize documents from medical hospitals, doctors, and case reports from the police department.
- Obtain and organize documentation required at all stages of an auto accident case.
- It includes processing PIP/MedPay, drafting and sending out demand packages, and requesting discounts from hospitals and doctor's offices.
- Draft breakdowns for clients with offers from insurance companies Close settled files and update an online database with accurate client information.
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
Volunteer - Dental Assistant
Lake Center Dentistry
06.2015 - 02.2016
- Assist the doctor by handling tools
- Prepare supplies for dental procedures.
- Assist with administrative tasks, updating charts, and scheduling appointments.
- Sterilized and disinfected instruments and treatment rooms.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Prepared treatment rooms with appropriate instruments before each appointment.
Education
Quality Assurance Testing Certificate -
Syntax Technologies Bootcamp
Centreville, VA02.2024
Clinical Data Coding Certificate -
Northern Virginia Community College
Springfield, VA05.2022
Skills
- Software: Outlook, Microsoft Word, Excel, EHR Go, 3M Coding Reimbursement System
- Team Collaboration
- HIPPA Compliance
- ICD-10, HCPCS, and CPT coding
- Appointment Schedule
- Fluent Languages: Spanish and English
- Problem solving
- Medical Terminology, Anatomy, and Pathology
- Ability to work under pressure
- Communication skills
- Adaptability
- Customer service skills
- Insurance verification
Timeline
Patient Access Associate
Inova Juniper Program
08.2022 - 10.2022
Customer Care Representative
Allstate Insurance - Sengpiehl Insurance Group
07.2021 - 07.2022
Legal Assistant
The Law Offices of Kirk Rankin & Associates
02.2020 - 07.2021
Volunteer - Dental Assistant
Lake Center Dentistry
06.2015 - 02.2016
Quality Assurance Testing Certificate -
Syntax Technologies Bootcamp
Clinical Data Coding Certificate -
Northern Virginia Community College
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