Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nubia Bojorquez

Greeley,CO

Summary

Accomplished Hybrid Billing Coordinator with a proven track record at JBS USA, adept in audit support and offering exceptional customer service. Excelled in reducing payment errors by 87% and enhancing on-time payments through effective account reconciliation and problem-solving. Skilled in SAP and bilingual support, consistently exceeding employer expectations.

Developed strong sales and customer service skills in fast-paced call center environment. Transitioning into new field with focus on leveraging communication and problem-solving abilities. Committed to delivering exceptional customer experiences and achieving team goals.

Overview

6
6
years of professional experience

Work History

Hybrid Billing Coordinator

JBS USA
07.2022 - 08.2024
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Entered details into accounts and tracked payments.
  • Referred past due payments to collections department.
  • Organized accounts for financial audits and supported audit process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Verified accuracy of accounts payable payments, resulting in 67% reduction in payment errors and check reissues.
  • Monitored outstanding invoices and performed collections duties.
  • Handled Help desk Tickets and inbound outbound phone calls 70-110 daily
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Laboratory Technican

3D Solutions
02.2021 - 07.2022
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Remote Warehouse Clerk

TW Works
01.2019 - 02.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office apps
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Streamlined call center operations by developing efficient caller representative scripts and protocols.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
  • Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.

Education

High School Diploma -

Greeley West High School
Greeley
05-2020

Skills

  • Audit support
  • Deadline oriented
  • File management
  • Data entry proficiency
  • Invoicing expertise
  • Recordkeeping
  • Billing software
  • Payments experience
  • Customer service
  • Accounts receivable management
  • Account reconciliation
  • Financial reporting
  • Collection practices
  • Problem-solving
  • Call center environment
  • Software applications SAP, ERM , CRM , I-Trade , See-burger, High Radius, SPS commerce , Order management , Tungsten

Timeline

Hybrid Billing Coordinator

JBS USA
07.2022 - 08.2024

Laboratory Technican

3D Solutions
02.2021 - 07.2022

Remote Warehouse Clerk

TW Works
01.2019 - 02.2021

High School Diploma -

Greeley West High School

Similar Profiles

CREATE PROFILE
Nubia Bojorquez