Nubia Ceniceros
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to obtain a position that leverages my achievements, skills, energy and talent for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Personal Banker Representative/Scheduler
Ubiquity Global Services
02.2019 - 02.2024
- Reviewed Customer Identification Program documents with attention to detail to comply with Bank Secrecy Act for new membership
- Responded to all customers' inquiries regarding the bank's electronic banking products
- Communicated regularly with customers, addressed customers concerns and kept track of their transactions and payments
- Facilitated escalation of issues to appropriate internal partners/departments
- Made sure to provide accurate, satisfactory answers to their queries and concerns to make sure customers had a great customer service experience.
- Managed approximately 30 calls & emails per day from customers.
Scheduler
Ubiquity Global Services
02.2019 - 02.2024
- Scheduled appointments for patient consultations, procedures and visits with medical personnel
- Made sure to check that the doctor was in network with insurance before scheduling appointment
- Liaised and coordinated with health care professionals about schedules, patients and any changes
- Managed approximately 30 calls, emails per day from customers.
- Responded to all patients' inquiries in a polite and timely manner.
Data Entry
ResearchUSA
01.2013 - 01.2019
- Collected data, such as sales numbers or market research, to help companies/clients make the right decisions
- Created reports for internal teams and/or external clients
- Used graphs, infographics and other methods to visualize data
- Managed approximately 30 incoming calls per day from customers.
- Worked with a team of analysts and other associates to process information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Daycare Teacher
Kids Zone Day
01.2011 - 01.2013
- Assisted teachers in creating lesson plans and maintaining a safe classroom environment
- Developed a cleaning routine throughout the day that kept all of the interactive areas sanitary and safe
- Monitored children during outdoor activities and interacted with the children to enhance their learning
- Worked with teachers to maintain communication with parents and contacted parents in emergency situations
- Prepared and served meals and monitored children during lunch time.
- Incorporated music, art and literature into curriculum.
- Organized and supervised large and small group activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Quality Assurance Inspector
Amazon
01.2008 - 01.2011
- Developed and conducted a variety of tests on inbound materials from vendors and outbound products for shipping
- Ensure that all of the quality check procedures put in place by the company are followed during every production phase
- Maintained a safe and healthy work environment by following standards and procedures, and complied with legal regulations
- Created comprehensive documentation for quality issues and noted the corrective actions that were taken
- Created processed checklists and coordinated quality inspections with departmental managers
- Developed a workflow for product inspection.
- Lifted materials up to 45-50 pounds for purpose of examination, transportation and storage.
Education
Associate in Massage Therapy - Massage Therapy
Omaha School of Massage And Healthcare of Herzing University
Omaha, NE12.2012
Skills
- Proficient in Microsoft Excel, Google Docs, Google sheets, Microsoft word processor, Microsoft PowerPoint
- Ability to set and meet deadlines
- Ability to work in high-pressure situations
- Fluent in both English/Spanish
- Banking operations knowledge
- Relationship Building
- Account updating
- Customer Satisfaction
- Attention to Detail
- Relationship building and management
- Good Telephone Etiquette
- Computer Skills
- Remote Office Availability
- Friendly, Positive Attitude
- Troubleshooting
- Teamwork and Collaboration
Timeline
Personal Banker Representative/Scheduler
Ubiquity Global Services
02.2019 - 02.2024
Scheduler
Ubiquity Global Services
02.2019 - 02.2024
Data Entry
ResearchUSA
01.2013 - 01.2019
Daycare Teacher
Kids Zone Day
01.2011 - 01.2013
Quality Assurance Inspector
Amazon
01.2008 - 01.2011
Associate in Massage Therapy - Massage Therapy
Omaha School of Massage And Healthcare of Herzing University
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