Nubia Cisneros
Brentwood,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front Office Trainee
Marriott
02.2022 - 07.2023
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Entered [Type] data using [Software], following procedures to keep information private.
- Strategically distributed administrative tasks amongst [Type] staff and provided guidance to promote performance.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Received packages and mail at front desk and dispersed to correct employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
Front Desk Receptionist
Marriott
02.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate
Victoria's Secret PINK
10.2018 - 01.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
Aldo
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Psychology
De Anza College
Cupertino, CA06.2024
High School Diploma -
La Quinta High School
La Quinta, CA06.2019
Skills
- Telephone Etiquette
- Customer Service
- Visitor and Customer Relations
- Front Desk Operations
- Greet Guests
- Computer Proficiency
- Patient Records Gathering
- Critical Thinking
- Active Listening
- Patient Correspondence
- Complex Problem-Solving
- Instructing
- Service-Orientation
- Delivery Coordination
- Customer Complaint Resolution
- Microsoft Outlook
- Coordination
- Front Desk Reservations
- Operation Monitoring
- Hospitality Service
- Google Docs
- Administrative Skills
- Call Answering and Routing
- Process Payments
- Systems Analysis
- Accounting and Billing Software
- Microsoft Office
- File Documents
- Email Software
- Call Forwarding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Trainee
Marriott
02.2022 - 07.2023
Front Desk Receptionist
Marriott
02.2022 - 07.2023
Sales Associate
Aldo
11.2018 - 01.2019
Sales Associate
Victoria's Secret PINK
10.2018 - 01.2020
No Degree - Psychology
De Anza College
High School Diploma -
La Quinta High School
Similar Profiles
Jack MuradoJack Murado
Customer Support Specialist at MarriottCustomer Support Specialist at Marriott
Zahriya ThompsonZahriya Thompson
Front Desk Agent at MarriottFront Desk Agent at Marriott
Brianna MayBrianna May
Front Desk Receptionist at MarriottFront Desk Receptionist at Marriott